Dxc Technology Work Values

Daily Duties at Dxc Technology:

• Provide IT account management services for various global outsourced clients. Identify, communicate and implemented process and procedure improvements across all areas. Managed multiple platform OS, HW, DB support teams in various US data centers. • Delivering service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction) • Managing financial performance and productivity improvements (KPI: Value for customer, enhanced margin and P&L performance) • Own delivery of service through technical delivery team across a number of services including Platform, Data Center, Network, Firewall, Middleware, Storage, Backup, Cloud and Hosting Services. • Relationship management of all key clients in a challenging environment, including senior stakeholders and management of regular contractual meetings • Creation and ownership of management information reporting and quarterly business reporting. • Interaction with CSC technical personnel to support the on-time completion of project deliverables. • Escalate and involve additional personnel as required and perform or assist with client updates when required. • Ensure critical tickets are being worked and updated. • Manage the planning, tracking and reporting of a project and coordinate tasks between resources and review of schedules and deliverables. • Communicate with development managers, delivery managers, business consultants, Project Managers and liaisons and the support teams. • Conduct weekly, monthly, quarterly client meetings and oversee customer service improvement initiatives. • Accountable for Operational Service Delivery back to client.

What they like about Dxc Technology:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Account Management, Process and Procedure, Service Delivery Management, SLA Management, Helpdesk Management, Cross Functional Management, Client Management

Skills

Account Management, ITIL, Operations Management, Process Improvement, Service and Change management, Cloud Management, Helpdesk Management, Customer Relationship Management, Data Center Management, Service reporting, Team Building and Leadership, Quality: Green Belt Six Sigma

These are some of the questions we asked our climbers about their experiences with Dxc Technology: