Bank Of America Corporation Work Values

Daily Duties at Bank Of America Corporation:

 Ensured stability of CRE (Consumer Real Estate) environment 24/7 by monitoring and resolving problem incidents in a timely manner, using a system called Remedy – Incident Management.  Trained and coached GDC resources in India.  Investigated and troubleshoot system issues with our team of programmers when code or server issues arise.  Triaged bridge line for system outages, engaging right teams to restore the system.  Coordinated with Loan Specialist/Underwriters to determine the nature of issue reported and to walk thru ticket resolution.  Knowledge of Mortgage Loan Process from PreApp to Closing to adequately troubleshoot system or procedure issues.  Ensured loans met proper policy and guidelines per Consumser Real Estate published Guidelines.  Created KO (Knowledge Objects) for users on common errors or temporary system workarounds.  Researched, identified and reported System Defects for tracking purposes.  Served as SME (Subject Matter Expert) for the banks Rules/Regulation Application and our Automated Underwriting Applications including Loan Prospector and Desktop Underwriting.  Working knowledge of Credit Risk and Loan Compliance.  Resolved daily problem tickets and resolved severity one issues within SLAs by engaging appropriate technical teams.  Managed and participated in Oncall Rotation to serve a 24/7 Support Model.  Supported Release Management after release of new code or functionality to users.

What they like about Bank Of America Corporation:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Banking Industry, Real Estate, Compliance, Desktop Computer, Remedy, Development Initiatives, Management, System Testing, Test, Appraisals

Skills

Change Management, Project Management, Team Leadership / Motivation, Process Improvement, Training / Development, Process Improvement, Project Management, QA / Testing, Technical Support, Deployment / Migrations, Client Relations, Customer Service, Research to root cause

These are some of the questions we asked our climbers about their experiences with Bank Of America Corporation: