United Healthcare Work Values

Daily Duties at United Healthcare:

Manages ongoing contract relationships and service delivery to clients for one or more accounts. Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts. Builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery. Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs. Dedicated on-site services and work closely with sales on renewals and upselling, but do not have specific sales goal accountability or responsibility to close sales. Account management focused primarily on relationship and service management and work with significant sales personnel who work on sales-related incentives (including 'OTH' plans). Pull Medical, Dental, Vision, Life data, create Ad hoc request and build custom reporting from different applications to provide to the brokers, clients and third party. Train, provide access and assist with reporting to new Strategic Account Executives and Brokers by going to their offices or by web-Ex. Provide answers of any type of reporting related questions to brokers and clients. Help for job shadowing. Build Contract renewal presentation through Power Point.

What they like about United Healthcare:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Quality Control, Business and Data Analysts, Project Management, Excellent Communication, Customer Relationship Building, Data Presentation, Leadership ad Management Skills, Time Management, Strong Mentoring, Computer Proficient, Collaboration and Teamwork, Problem Solving and Analytical Thinking, Customer Service, Good Multi-task, Interpersonal Skills, Fast Learner, Professionalism, Independence, Attention to Detail, Excel, Word, Powerpoint, Sales Force, Business Objects, Microsoft Outlook

Skills

Connectivity, Voice, Complaints, Wireless, Credit Card, Customer Accounts, Management, Quality, Quality Assurance, Quality Control

These are some of the questions we asked our climbers about their experiences with United Healthcare: