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Verizon Communications Work Values
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Daily Duties at Verizon Communications:
I led a 200+ member call center team of management and union-represented associates. My functions included but are not limited to monitoring customer interactions, quality assurance, productivity, adherence to schedule, training, coaching, development, team supervision, process improvement, employee engagement, data analysis, human resource functions, budget management, and operations support. In addition, I also designed, trained and implemented the customer contact standard based upon the established set forth guidelines. By partnering with the training department, staff support, IT and the operations team, I was able to pin point success stories and areas of opportunities to strengthen the customer experience and provide consistency within the center contacts. I own end-to-end management development program geared to drive skills refinement, relationship building, and hands on experiences based upon analytical and quantitative data. Overall, I manage day to day operations in a call center environment providing guidance to exceed all metrics and to provide an exceptional customer experience.
What they like about Verizon Communications:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
Cash Flow, Billing, Call Center, Complaints, Sales, Training, Video, broadband, Management, Call Center Management, Process Improvement, Productivity, Change Management, Customer Experience, Project Management, Employee Engagement, Mentoring, Leadership, Coaching
Skills
Information about Verizon Communications
Company Rank: Not Available
Average length of employment : 18 years
Average salary of employees: $0
These are some of the questions we asked our climbers about their experiences with Verizon Communications:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
