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Verizon Communications Work Values
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Daily Duties at Verizon Communications:
I led a 200+ member call center team of management and union-represented associates. My functions included but are not limited to monitoring customer interactions, quality assurance, productivity, adherence to schedule, training, coaching, development, team supervision, process improvement, employee engagement, data analysis, human resource functions, budget management, and operations support. In addition, I also designed, trained and implemented the customer contact standard based upon the established set forth guidelines. By partnering with the training department, staff support, IT and the operations team, I was able to pin point success stories and areas of opportunities to strengthen the customer experience and provide consistency within the center contacts. I own end-to-end management development program geared to drive skills refinement, relationship building, and hands on experiences based upon analytical and quantitative data. Overall, I manage day to day operations in a call center environment providing guidance to exceed all metrics and to provide an exceptional customer experience.
What they like about Verizon Communications:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Tags
Cash Flow, Billing, Call Center, Complaints, Sales, Training, Video, broadband, Management, Call Center Management, Process Improvement, Productivity, Change Management, Customer Experience, Project Management, Employee Engagement, Mentoring, Leadership, Coaching
Skills
Information about Verizon Communications
Company Rank: Not Available
Average length of employment : 18 years
Average salary of employees: $0
These are some of the questions we asked our climbers about their experiences with Verizon Communications:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
