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Source Medical Solutions Work Values
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Daily Duties at Source Medical Solutions:
Strategically spearheaded customer services technical support operations managing a staff of 41 FTEs, 3 managers, 1 Quality Analyst and CRM administrator supporting 1500 practice management, 2400 ambulatory surgical centers, and surgical hospital Customers. Designed, developed and implemented a key performance indicator quality assurance program aligned with performance evaluations. Created and implemented needs assessments, transactional and periodic satisfaction survey programs utilizing Survey Monkey spanning implementations, training, and support teams. This program allowed direct access to customer feedback, staff performance and quality review, providing educational opportunity to staff, insight to customer experience and ability to analyze and utilize data for enhanced customer experience. Redesigned automated call distribution (ACD) and customer call tree menu allowing dramatic improvement to calls answered live verses abandoned, calls to voicemail and hold times. Migrated satellite contact center operations to central call center streamlining workflow and process to align with company and customer needs.
What they like about Source Medical Solutions:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Government, Management, Customer Service, Medicare, AVAYA, Call Center Management, Educator, Process Improvement, CMS, Electronic Health Record, Operations Management, Team Building, Cross-Functional Teams, Coach, Motivator, Qulity Improvement, Quality Assurance, Key Performance Indicators, Ambulatory Surgery Center Workflow, Meaningful Use, Client Experience
Skills
Information about Source Medical Solutions
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $130,000
These are some of the questions we asked our climbers about their experiences with Source Medical Solutions:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Source Medical Solutions had these interests:
| Websites | |
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| Personal Career Website http://catherinemason.c.ws |
Customized Climber Career Website |
