Surgical Information Systems Work Values

Daily Duties at Surgical Information Systems:

Director Service Delivery - National Customers As an individual contributor, highly experienced operational leader and liaison between Surgical Information Systems and Corporate Customers develop, implement, and manage internal workflow improvements while collaborating and working closely with executive leadership, driving cross-functional teams and resources within Customer Services, Training, Sales, and Product Management departments to improve enterprise customer experience. Foster and leverage solid working relationships with Corporate Customer Executive Level Teams overseeing Ambulatory Surgery Centers including Specialty Hospitals nationwide to ensure service and or technical issues are resolved efficiently by the appropriate resources/team. Handle enterprise scale project management while educating, leading and initiating workflow improvements across functional teams. Single point of contact/liaison for corporate customer executive team with responsibility of cherry-picking resources to evaluate and resolve complex issues that span multiple departments to define and resolve customer issues for our top 5 corporate customers.

What they like about Surgical Information Systems:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Government, Management, Customer Service, Medicare, AVAYA, Call Center Management, Educator, Process Improvement, CMS, Electronic Health Record, Operations Management, Team Building, Cross-Functional Teams, Coach, Motivator, Qulity Improvement, Quality Assurance, Key Performance Indicators, Ambulatory Surgery Center Workflow, Meaningful Use, Client Experience

Skills

These are some of the questions we asked our climbers about their experiences with Surgical Information Systems: