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Charter Communications Work Values
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Daily Duties at Charter Communications:
Directed operations of multiple call centers across five US states. Scopes included sales, retention, multi-level technical support and billing. Responsible for training and development of agents and leadership. Acted as advisor to ensure legal compliance and resolution of customer and employee related concerns. Responsible for initiating, coordinating and managing action plans for human talent acquisition and operations initiatives. Utilized Six Sigma, DMAIC and other process improvement methods to ensure all actions taken were specific and measurable. Participated in company operations and other cross functional work groups to represent Customer Care, Billing and Training. Established budget and goal requirements to meet established objectives.
What they like about Charter Communications:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Audit, Billing, Call Center, Customer Relationship Management, Process Improvement, Support, Talent Acquisition, Technical Support, Six Sigma Quality, Learning and Development
Skills
Analytical, Learner, Achiever, Adaptability, Problem Solver, Team Development
Information about Charter Communications
Company Rank: Not Available
Average length of employment : 9 years
Average salary of employees: $60,000
These are some of the questions we asked our climbers about their experiences with Charter Communications:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Charter Communications had these interests:
| Books | |
|---|---|
The Advantage |
by Patrick Lencioni |
| Now, Discover Your Strenghts |
by Marcus Buckingham |
| Seven Transformations of Leadership |
by David Rooke and William Torbert |
