At&T Work Values

Daily Duties at At&T:

• Perform customer call receipt and / troubleshooting of Avaya and Cisco phone systems, as well as all moves, adds and changes. • Triage all cases based on priority in telecommunications ticket queue. • Troubleshot and dispatched cabling vendors for all branch related issues, including; analog lines for cash advance terminals, security panels, fire alarm panels, and emergency phone lines. • Maintained excellent working relationships with vendors and service providers. • Designed and implemented call groups and agents stations and ID’s. • Experience with key Avaya systems PBX (Definity), S8xxx series as well as various voicemail systems –Intuity, Modular Messaging and Communication Manger Messaging. • Complete understanding of complex IP Telephony administration, which includes working within a client’s entire network topology. • Highest case closure rate among the entire telecommunications staff.

What they like about At&T:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Messaging, Pbx, Troubleshooting, Cisco, Telecommunications, Avaya

Skills

AVAYA, Messaging, Pbx, Troubleshooting, Cisco, Telecommunications, Video Conferencing

These are some of the questions we asked our climbers about their experiences with At&T: