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Residence Inn Downtown Convention Center Work Values
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Daily Duties at Residence Inn Downtown Convention Center:
• Performed MOD duties and oversaw the night operations of a brand new, 302-room hotel with a staff of 150 employees. • Supervised a team of 10 front desk agents and helped them to resolve issues that arose during their shifts. • Increased hotel revenue in the gift shop by 30%, through increased sales and decreasing spending. • Effectively resolved guest complaints in the most positive manner possible and that complimentary services were offered to maintain high guest satisfaction rates. • Collaborated with various team members to ensure guest requests were addressed appropriately and timely. • Expertise in training and mentoring inexperienced agents, creating developmental timeliness and documenting process. • Developed departmental objectives, work schedules, budgets and policies. • Improved customer service ratings through increasing guest service surveys on guest check-in experience and overall staff experience. • Implemented end-of-month audits of the resort to upper management as required.
What they like about Residence Inn Downtown Convention Center:
The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.
Tags
Complaints, Credit Card, Front Office, Human Resources, Inventory, Management, Services, Front Desk Manager, Customer Service, Front Desk Agent
Information about Residence Inn Downtown Convention Center
Company Rank: Not Available
Average length of employment : 0 years
Average salary of employees: $58,000
These are some of the questions we asked our climbers about their experiences with Residence Inn Downtown Convention Center:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Residence Inn Downtown Convention Center had these interests:
| Websites | |
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| Jahna Gaddis/Linkedin http://www.linkedin.com/in/jahna-gaddis-04ab184a |
LinkedIn profile and URL |
