Residence Inn Downtown Convention Center Work Values

Daily Duties at Residence Inn Downtown Convention Center:

• Performed MOD duties and oversaw the night operations of a brand new, 302-room hotel with a staff of 150 employees. • Supervised a team of 10 front desk agents and helped them to resolve issues that arose during their shifts. • Increased hotel revenue in the gift shop by 30%, through increased sales and decreasing spending. • Effectively resolved guest complaints in the most positive manner possible and that complimentary services were offered to maintain high guest satisfaction rates. • Collaborated with various team members to ensure guest requests were addressed appropriately and timely. • Expertise in training and mentoring inexperienced agents, creating developmental timeliness and documenting process. • Developed departmental objectives, work schedules, budgets and policies. • Improved customer service ratings through increasing guest service surveys on guest check-in experience and overall staff experience. • Implemented end-of-month audits of the resort to upper management as required.

What they like about Residence Inn Downtown Convention Center:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Complaints, Credit Card, Front Office, Human Resources, Inventory, Management, Services, Front Desk Manager, Customer Service, Front Desk Agent

Skills

Customer Service, Team Ledadership, Problem Solving, Administration, Training

These are some of the questions we asked our climbers about their experiences with Residence Inn Downtown Convention Center: