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Vice President, Client Services Operations Work Values
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Daily Duties at Vice President, Client Services Operations:
Recruited to optimize all operations functions for 300+ employee client services organization in preparation for transition to SaaS model and sale of the company. Lead the global Client Services Operations function, developing and leading the strategies, tactics and technologies around services. Build, evolve, grow, and lead the operational processes of Client Services according to needs and requirements of our customers and business demands. Ensure that service delivery methodology is continuously improved and optimized, yielding a highly predictable and repeatable process and set of client outcomes. Responsible for selection, implementation, and management of enterprise software to meet the business needs of Client Services. Provide governance of department commitments to senior leadership, and directs managers on operational processes to measure and meet those metrics. Optimize services execution by establishing key performance metrics and dashboards that align with the organization’s strategies. Establish and standardize client services reporting processes so as to provide timely, accurate and easily consumable information to service and executive teams. Develop and administer processes for critical customer issue escalation and management. Direct cross departmental management response and follow through, make tradeoffs, constructively challenge clients when and as appropriate, and balance business needs versus customer satisfaction. Works with HR in creating workforce and resource utilization plans. Collaborate / lead special projects as assigned by management, and collaborate with senior leaders on strategic planning.
What they like about Vice President, Client Services Operations:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Tags
General Management, P&L Management, Operations, Customer Success, Professional Services, Consulting, Strategic Planning, Customer Relations, Sales Operations, Information Technology, Cloud Services, Acquisition Integration
Information about Vice President, Client Services Operations
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $250,000
These are some of the questions we asked our climbers about their experiences with Vice President, Client Services Operations:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Vice President, Client Services Operations had these interests:
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Customer Success |
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| Greg Laird Linkedin Profile |
My personal profile. |
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