Com Ed, Customer Care Center Work Values

Daily Duties at Com Ed, Customer Care Center:

• Actively managed all aspects of team performance including setting clear expectations, providing targeted coaching and feedback, also recognized individual and Team successes. • Conducted quality reviews to ensure the call flow guidelines are met, monitored the level of Customer Service offered and provided coaching as necessary based on the individual employee needs. • Familiarized direct reports with KPI’s. Educated direct reports on business needs, stakeholders and importance of satisfying customers. • Assisted direct reports in career pathing. • Brought awareness and key performance indicators to both direct/indirect reports to familiarize them with business needs. •Communicated important information thru Team Huddles, letters and emails also providing daily support for job related questions. •Consistently communicated important issues and findings to peers and Senior Management Team. •Worked very well and established a trusting relationship with bargaining unit (Local IBEW 15) employees which enabled me to become a trusted resource.

What they like about Com Ed, Customer Care Center:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Management, Collection, Distribution, Inventory, Logistics, Variance Reports, Account Manager, Receivables, Analytics, Supply, Coaching, Leadership, Scheduler, Planner, Project Management, Cad-Ops, SAARS, SAP, ERP/MRP, ISO-14001, ISO-9001, Microsoft Office, Excel, PowerPoint, Word, Oracle, People Soft, Hyperion, CIMS, SCADA, Problem Solving, Supervisor, Military, ESUP, E-PEOPLE, PETROLEUM, OIL, LUBRICANT, Asset Suite 8

Skills

Leadership, Analytics, Problem solving, Coaching and Developing, Business Acumen, NERC Certified, FERC Certified, Microsoft Office, Excel, PowerPoint, Word, SAP, SAARS, Training, ERP/MRP, Warehouse Experience, Logistics Supply, Hazardous Materials

These are some of the questions we asked our climbers about their experiences with Com Ed, Customer Care Center: