Com Ed, Customer Care Center Work Values

Daily Duties at Com Ed, Customer Care Center:

• Actively managed all aspects of team performance including setting clear expectations, providing targeted coaching and feedback, also recognized individual and Team successes. • Conducted quality reviews to ensure the call flow guidelines are met, monitored the level of Customer Service offered and provided coaching as necessary based on the individual employee needs. • Familiarized direct reports with KPI’s. Educated direct reports on business needs, stakeholders and importance of satisfying customers. • Assisted direct reports in career pathing. • Brought awareness and key performance indicators to both direct/indirect reports to familiarize them with business needs. •Communicated important information thru Team Huddles, letters and emails also providing daily support for job related questions. •Consistently communicated important issues and findings to peers and Senior Management Team. •Worked very well and established a trusting relationship with bargaining unit (Local IBEW 15) employees which enabled me to become a trusted resource.

What they like about Com Ed, Customer Care Center:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Management, Collection, Distribution, Inventory, Logistics, Variance Reports, Account Manager, Receivables, Analytics, Supply, Coaching, Leadership, Scheduler, Planner, Project Management, Cad-Ops, SAARS, SAP, ERP/MRP, ISO-14001, ISO-9001, Microsoft Office, Excel, PowerPoint, Word, Oracle, People Soft, Hyperion, CIMS, SCADA, Problem Solving, Supervisor, Military, ESUP, E-PEOPLE, PETROLEUM, OIL, LUBRICANT, Asset Suite 8

Skills

Leadership, Analytics, Problem solving, Coaching and Developing, Business Acumen, NERC Certified, FERC Certified, Microsoft Office, Excel, PowerPoint, Word, SAP, SAARS, Training, ERP/MRP, Warehouse Experience, Logistics Supply, Hazardous Materials

These are some of the questions we asked our climbers about their experiences with Com Ed, Customer Care Center: