Com Ed, Quality And Resource Management Work Values

Daily Duties at Com Ed, Quality And Resource Management:

• Responsible for analyzing First Call Resolution from a 1,3,7day time frame month over month and provide feedback regarding areas of opportunity with the Customer Care Center. • Provided analytical and operational support to the care center business unit and other business partners. • Conducted daily monitoring of customer interaction calls with our customer service representatives to determine if any negative impacts were caused and provided timely feedback to the Front Line Supervisors. • Supported and contributed to the development of short- term and long- range business planning which included: conducting modeling, trending analysis, variance analysis, business case development, and other operational functions to improve the customer experience. • Researched and documented root cause for repeat callers to the Customer Care Center. • Prepared and presented Customer Stories during Directors Check-ln Meeting to management team. • Submitted issues along with impactful solutions while working cross-functionally throughout the Care Center and Exelon Utilities. • Assisted with developmental ways to improve Customer Satisfaction. Conducted huddles with FLS/Teams to bring awareness to Customer Satisfaction and share areas of opportunities from the FCR Reports.

What they like about Com Ed, Quality And Resource Management:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Management, Collection, Distribution, Inventory, Logistics, Variance Reports, Account Manager, Receivables, Analytics, Supply, Coaching, Leadership, Scheduler, Planner, Project Management, Cad-Ops, SAARS, SAP, ERP/MRP, ISO-14001, ISO-9001, Microsoft Office, Excel, PowerPoint, Word, Oracle, People Soft, Hyperion, CIMS, SCADA, Problem Solving, Supervisor, Military, ESUP, E-PEOPLE, PETROLEUM, OIL, LUBRICANT, Asset Suite 8

Skills

Leadership, Analytics, Problem solving, Coaching and Developing, Business Acumen, NERC Certified, FERC Certified, Microsoft Office, Excel, PowerPoint, Word, SAP, SAARS, Training, ERP/MRP, Warehouse Experience, Logistics Supply, Hazardous Materials

These are some of the questions we asked our climbers about their experiences with Com Ed, Quality And Resource Management: