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Com Ed, Quality And Resource Management Work Values
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Daily Duties at Com Ed, Quality And Resource Management:
• Responsible for analyzing First Call Resolution from a 1,3,7day time frame month over month and provide feedback regarding areas of opportunity with the Customer Care Center. • Provided analytical and operational support to the care center business unit and other business partners. • Conducted daily monitoring of customer interaction calls with our customer service representatives to determine if any negative impacts were caused and provided timely feedback to the Front Line Supervisors. • Supported and contributed to the development of short- term and long- range business planning which included: conducting modeling, trending analysis, variance analysis, business case development, and other operational functions to improve the customer experience. • Researched and documented root cause for repeat callers to the Customer Care Center. • Prepared and presented Customer Stories during Directors Check-ln Meeting to management team. • Submitted issues along with impactful solutions while working cross-functionally throughout the Care Center and Exelon Utilities. • Assisted with developmental ways to improve Customer Satisfaction. Conducted huddles with FLS/Teams to bring awareness to Customer Satisfaction and share areas of opportunities from the FCR Reports.
What they like about Com Ed, Quality And Resource Management:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
Management, Collection, Distribution, Inventory, Logistics, Variance Reports, Account Manager, Receivables, Analytics, Supply, Coaching, Leadership, Scheduler, Planner, Project Management, Cad-Ops, SAARS, SAP, ERP/MRP, ISO-14001, ISO-9001, Microsoft Office, Excel, PowerPoint, Word, Oracle, People Soft, Hyperion, CIMS, SCADA, Problem Solving, Supervisor, Military, ESUP, E-PEOPLE, PETROLEUM, OIL, LUBRICANT, Asset Suite 8
Information about Com Ed, Quality And Resource Management
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $82,000
These are some of the questions we asked our climbers about their experiences with Com Ed, Quality And Resource Management:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Com Ed, Quality And Resource Management had these interests:
| Blogs | |
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| Omar Muhammad https://www.linkedin.com/in/omar-muhammad-08a655161 |
Internet |
