Johnson And Johnson (Formerly Abbott Medical Optics) Work Values

Daily Duties at Johnson And Johnson (Formerly Abbott Medical Optics):

Abbott Laboratories, Santa Ana, California 2002 - 2016 Abbott Medical Optics Division Manager, Desktop and Telecommunications Managed End-User Support, Infrastructure Implementations and Integration Initiatives in support of 800 + users within the United States while leading a team of eight. Reported to the Director of I.T Operations. • Managed Helpdesk and Desktop Teams in support of 800+ domestic users. Achieved +50% First Call Resolution at the Helpdesk and +40% Level 2 ticket resolution within 24 hours. Established and monitored executive support and handled special requests. • Led Desktop Application Upgrade Projects including Internet Explorer 11, McAfee Host Intrusion Prevention, Cisco AVPN, SAP GUI. Developed rollout methodology, assembled support resources, and managed projects to completion. • Developed Global User Communications related to outages, changes, and new deployments. • Supervised Telecomm Support for divisional headquarters and the Avaya Call Center. Monitored day-to-day MACs, managed enhancements to the Call Center, coordinated Windows Server upgrades for Avaya systems. Maintained vendor relationships in support of Nortel and Avaya environments. • Partnered with Corporate I.T. staff to integrate to/from acquired companies into corporate infrastructure environment, including migration to new Active Directory Domain, network IP re-addressing, and conversion of distributed email system to centralized e-mail platform. • Coordinated with Facilities and Infrastructure Teams on numerous Relocation Projects, from 5 to 75 users. • Headed the IT Standards & Projects Committee, built a global team to develop corporate standards for desktops, laptops, software and configurations.

What they like about Johnson And Johnson (Formerly Abbott Medical Optics):

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Acquisitions, Applications, Budgeting, Connectivity, Desktop Applications, Desktop Computer, Operating Budget, Switches, Wide Area Network, Strategy, Email, Projects

Skills

Acquisitions, Applications, Budgeting, Connectivity, Desktop Applications, Desktop Computer, Operating Budget, Switches, Wide Area Network, Email

These are some of the questions we asked our climbers about their experiences with Johnson And Johnson (Formerly Abbott Medical Optics):