Journeys Work Values

Daily Duties at Journeys:

• Promoted to Director of Customer Service on 3/01/2015 • Resource planning, including shift patterns and the number of staff required to meet demand. Create a high-performing team through ensuring effective recruitment, performance management, capability building and retention (bonus, reward and incentive schemes). • Manage, coach, and develop Managers and Supervisors in order to continuously improve front-line leadership. Manage the team to ensure program(s) productivity, quality and customer satisfaction and performance objectives are met and performed in an efficient manner. • Ensure that Service Level Agreement (SLA) is adhered to and Key Performance Indicators (KPI) are agreed, monitored and delivered by taking appropriate corrective action where necessary. • Develop, review, update, and implement policies and SOP´s (standard operating procedures) to establish consistency and results. • Drive overall process improvement agenda by analyzing performance trends in order to make necessary recommendations for operational improvements. • Review performance of Managers and Supervisors and track progression on a Performance Plan, identifying training needs and planning training sessions. • Maintain strong, results-oriented, collaborative working relationships

What they like about Journeys:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Firepond Contact Center, Policies and Procedures, Customer Service, Management, Distribution, Order Processing, Budgeting, Payroll, Process Improvement, Oracle Parallel Server, presentation, profit and loss, supervisor

Skills

Firepond Contact Center, Policies and Procedures, Customer Service, Management, Distribution, Order Processing, Budgeting, Payroll, Process Improvement, Oracle Parallel Server

These are some of the questions we asked our climbers about their experiences with Journeys: