Journeys Work Values

Daily Duties at Journeys:

• Promoted to Director of Customer Service on 3/01/2015 • Resource planning, including shift patterns and the number of staff required to meet demand. Create a high-performing team through ensuring effective recruitment, performance management, capability building and retention (bonus, reward and incentive schemes). • Manage, coach, and develop Managers and Supervisors in order to continuously improve front-line leadership. Manage the team to ensure program(s) productivity, quality and customer satisfaction and performance objectives are met and performed in an efficient manner. • Ensure that Service Level Agreement (SLA) is adhered to and Key Performance Indicators (KPI) are agreed, monitored and delivered by taking appropriate corrective action where necessary. • Develop, review, update, and implement policies and SOP´s (standard operating procedures) to establish consistency and results. • Drive overall process improvement agenda by analyzing performance trends in order to make necessary recommendations for operational improvements. • Review performance of Managers and Supervisors and track progression on a Performance Plan, identifying training needs and planning training sessions. • Maintain strong, results-oriented, collaborative working relationships

What they like about Journeys:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Firepond Contact Center, Policies and Procedures, Customer Service, Management, Distribution, Order Processing, Budgeting, Payroll, Process Improvement, Oracle Parallel Server, presentation, profit and loss, supervisor

Skills

Firepond Contact Center, Policies and Procedures, Customer Service, Management, Distribution, Order Processing, Budgeting, Payroll, Process Improvement, Oracle Parallel Server

These are some of the questions we asked our climbers about their experiences with Journeys: