Pheaa\Aes Work Values

Daily Duties at Pheaa\Aes:

I was responsible for leading the Commercial Operations Division (AES), which had the primary responsibility of performing all aspects of student loan servicing activities for large commercial banks and community banks and credit unions. Activities include contact center, specialized collections, application processing, loan repayment options, deceased account processing, bankruptcy and disability application processing, complaint management, charge-off and claim activities, document intake and data capture functions, client relationship management, form, letter and website content, and all other aspects of customer experience.

What they like about Pheaa\Aes:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Management, Business Analysis, Operational Excellence, Loan Operations, Process Improvements, Pricing, Disaster Recovery, Leadership, Strategic, Innovator

Skills

Operational Expertise, Strategic Planning, Decision Making, Client Service Excellence, Risk Management, Compliance Management, Cross Functional Team and Program Management, Execution, P&L Management\Budget Management, Process Improvements, Business Growth, Goal Setting, Strategic Partnerships, Human Resources, Vendor Management, Negotiation, Contact Center, Leadership, Innovation

These are some of the questions we asked our climbers about their experiences with Pheaa\Aes: