Bank Of America Work Values

Daily Duties at Bank Of America:

Vendor Relationship Manager (2014-2015) Managed a $12M portfolio of 16 credit card acquisition applications and acted as a liaison among BAC lines of business, vendor managers, and support organizations. Maintained multiple recording and reporting systems for executive clients and managed projects to improve and maintain system infrastructures.  Minimized risk and optimized quality and performance by coordinating disaster recovery testing as well as business continuity, security, and resiliency audits.  Ensured compliance with SLAs by monitoring vendor performance, problem management, change control, and monthly sigma score. Production Support Engineer (2012-2014) Performed incident management, troubleshooting, and service restoral for over 150 customer and associate-facing applications. Resolved complex issues in collaboration with peer organizations, managed SSL certificate renewals, and enforced SOA AAA policies in all IBM DataPower environments.  Led a global team to increase production environment stability approximately 12% YOY while processing over $125B in annual transactions at an exact 6.0 sigma non-availability rate.  Implemented over 200 changes annually with less than 5% error rate. Project Engineer (2011-2012) Led initiative development teams through N-tier architecture and quarterly release process to bring 65 initiatives to market. Managed an average of 10 project initiatives per release cycle to track and communicate progression to implementation managers.  Optimized support services and end-user performance by implementing web services call routing to backend resources and troubleshooting development issues with Java development teams.  Reduced downtime and ensured best practices by developing enterprise processes and policies and resolving issues during code migrations and production implementations.

What they like about Bank Of America:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Management, Infrastructure, Troubleshooting, Financial, Financial Industry, Financial Services, Project Management, ITIL, Agile, SAFE

Skills

Leadership, Troubleshooting, Problem Management, Incident Management, Coaching, Mentoring, Business Continuity, Process Improvement, Performance Management, Stakeholder Relationship Management, Vendor Management

These are some of the questions we asked our climbers about their experiences with Bank Of America: