Computer Sciences Corporation Work Values

Daily Duties at Computer Sciences Corporation:

Manager, Managed Compute Services Business Office  2005 – 2006 Prepared and managed monthly and annual budgets for operations and expenditures for 10 Line of Service Leads. Developed and maintained monthly consolidated financial forecasts. Prepared and presented monthly financial information package to senior management. Tracked additional resource costs for revenue and expense remuneration beyond contractual volumes. Liaised between Line of Service Heads and executive management to analyze and approve all expenditures. Interfaced with customer and vendors to resolve all billing issues. Mentored Junior Members throughout the Business Office. Escalated Support Manager  2004 – 2005 Responsible for leadership of the North American Support team in appropriately deploying and supporting CSC’s implementation of the CA TNG product set for systems management and desktop automation. Provided leadership and framework to actively identify client’s needs and respond to critical issues. Led team of 25 in appropriately providing support to managed services clients. Designed and implemented new standards and procedures to increase efficiency and maximize client satisfaction. Directed all aspects of multiple, simultaneous projects, from initial analysis through problem resolution. Delivered status reports to executive management and clients. Primary point of contact for all escalated issues. Validated root case analysis documentation following issue resolution. Global Technical Lead – Systems Monitoring and Management  2004 Challenged to introduce new processes and procedures to enhance communication between all regions, and establish standards for CA TNG implementation, and problem analysis and resolution. Collaborated with global Managers throughout 5 regions to define process flow for managing the resources in a matrix environment. Provided leadership for a team of 29 global resources to ensure appropriate support of 66 accounts. Systems Management Engineer  2002 – 2004 Chosen and given dual responsibility to effectively deploy Unicenter TNG Application for server monitoring and management at client sites, and provide escalated support to clients on CA TNG line of products. Interfaced with clients and account-based Engineers to remotely deploy the Unicenter TNG application and resolve all complex issues. Created and modified technical documentation. Planned, tracked and monitored all aspects of projects, and delivered status reports to clients. Intel Server Engineer  2000 – 2002 Collaborated extensively with team members and customers to analyze and resolve all Windows NT operational issues. Deployed and administered Windows NT 4 environments. Planned and migrated technical environments from Novell NetWare to Windows NT 4. Trained and mentored new outsourced technical teams. Led support teams of up to 10 in the appropriate resolution of WinTel server issues.

What they like about Computer Sciences Corporation:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Project Planning & Design, Large-Scale Deployments, Customer Relations, Program Management, Solutions Engineering, Leadership, Problem Analysis & Resolution, Technology Needs Assessments & Solutions, Strategic Positioning, SLAs & Support Services, Best Practices & Continuous Improvement, Process Redesign & Change Management, Team Development, Six Sigma Greenbelt Certification, ITIL Foundation Certification, CCNA, Security +, Network +, A +, VMWare, AWS, Cloud and Managed Hosting Solution Architecture

Skills

Team Leadership, Problem Analysis & Resolution , Best Practices & Continuous Improvement , Program Management, Team Development

These are some of the questions we asked our climbers about their experiences with Computer Sciences Corporation: