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Wolters Kluwer Work Values
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Daily Duties at Wolters Kluwer:
Defined and led the Wolters Kluwer (US), HR Operations & Service Delivery support model through a team of internal and 3rd party Human Resources professionals who provided core HR services to all Wolters Kluwer employees (9,000). Support Model consisted of the following: - Contact Center (Inquiry & Case Management) - Service Support (Back Office Administration from Hire to Retire) - Service Management (Program / Service Administration and Execution, i.e., Immigration, Workers Compensation, Disability, etc.) - Payroll (included Concur (Expense Management)) - Contingent Talent Programs (included MSP (KellyOCG) - Compliance (Affirmative Action, Federal & State Regulatory requirements) - HRIS (HCM (PeopleSoft 9.0 – Core & Self-Service (US, Canada)), ATS – ADP VirtualEdge and ADPRM, SuccessFactors (Global Performance Management, Succession Planning, LMS), PeopleDoc (Digital Files, Case Management, Knowledgebase System, Portal and Process Workflow), ComplyTrack (Case Management) - Vendor Management and Administration (HR related service providers)
What they like about Wolters Kluwer:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Process Improvement, Operational Excellence, Results Driven, Compliance, Human Resources Leader, HR Shared Services, Call Center Management, Global HCM, Operations Management
Skills
HR Shared Services Design & Implementation, Call / Contact Center Management, Global HCM Technology Solutions & Tools, Contact Center Technology (ACD, CTI, IVR, Chat, CRM, and Workforce Management), HR Program Design and Execution, Workforce Policy, Guidelines and Procedure Design , Project Management & Planning, Business & Operations Process Improvement, Data Management & Integrity, Vendor Negotiations & Relationship Management, Workforce Planning & Management, Problem Solving & Conflict Resolution, Workforce Metrics & Analysis , Communications, Training & Change Leadership, Achieving and Maintaining Compliance, EEOC Laws, Guidelines, and Policies , Financial Acumen & Planning, Merger, Acquisition & Divestiture Administration, Leadership – Inspires and Motivates
Information about Wolters Kluwer
Company Rank: Not Available
Average length of employment : 13 years
Average salary of employees: $150,000
These are some of the questions we asked our climbers about their experiences with Wolters Kluwer:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Wolters Kluwer had these interests:
| Websites | |
|---|---|
| SHRM https://www.shrm.org/ |
Society of HR Management |
| IHRIM https://ihrim.org/ |
International Human Resource Information Management |
| SSON https://www.ssonetwork.com/ |
Shared Services and Outsourcing Network |
