Wolters Kluwer Work Values

Daily Duties at Wolters Kluwer:

Defined and led the Wolters Kluwer (US), HR Operations & Service Delivery support model through a team of internal and 3rd party Human Resources professionals who provided core HR services to all Wolters Kluwer employees (9,000). Support Model consisted of the following: - Contact Center (Inquiry & Case Management) - Service Support (Back Office Administration from Hire to Retire) - Service Management (Program / Service Administration and Execution, i.e., Immigration, Workers Compensation, Disability, etc.) - Payroll (included Concur (Expense Management)) - Contingent Talent Programs (included MSP (KellyOCG) - Compliance (Affirmative Action, Federal & State Regulatory requirements) - HRIS (HCM (PeopleSoft 9.0 – Core & Self-Service (US, Canada)), ATS – ADP VirtualEdge and ADPRM, SuccessFactors (Global Performance Management, Succession Planning, LMS), PeopleDoc (Digital Files, Case Management, Knowledgebase System, Portal and Process Workflow), ComplyTrack (Case Management) - Vendor Management and Administration (HR related service providers)

What they like about Wolters Kluwer:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Process Improvement, Operational Excellence, Results Driven, Compliance, Human Resources Leader, HR Shared Services, Call Center Management, Global HCM, Operations Management

Skills

HR Shared Services Design & Implementation, Call / Contact Center Management, Global HCM Technology Solutions & Tools, Contact Center Technology (ACD, CTI, IVR, Chat, CRM, and Workforce Management), HR Program Design and Execution, Workforce Policy, Guidelines and Procedure Design , Project Management & Planning, Business & Operations Process Improvement, Data Management & Integrity, Vendor Negotiations & Relationship Management, Workforce Planning & Management, Problem Solving & Conflict Resolution, Workforce Metrics & Analysis , Communications, Training & Change Leadership, Achieving and Maintaining Compliance, EEOC Laws, Guidelines, and Policies , Financial Acumen & Planning, Merger, Acquisition & Divestiture Administration, Leadership – Inspires and Motivates

These are some of the questions we asked our climbers about their experiences with Wolters Kluwer: