Ibm Global Services Work Values

Daily Duties at Ibm Global Services:

• UsingtheITIL/ITSMstandards,designandimplementformalchangemanagementprocessesandpro- cedures for IT applications and infrastructure components. • Schedule,coordinateandmanagemajorreleases.OntimedeliveryasdefinedintheReleaseschedule. • Produceandmanageachangemanagementcalendar,identifyingandresolvingschedulingandtech- nical conflicts as they arise. Coordinate with other IT release management to determine if dependencies exist. • Producescheduleofrequestsforchange(RFCs)formanagingchangestotheliveinfrastructure. • Managethereleasedefectsandreviewanyreportedissuesandapplycriticalthinkingtotheresolution plan for the reported issues. Attend the Go/No Go meeting. • Managementandcommunicationoftestandproductionenvironmentsetup,deploymenttestingtime- lines, attend QA and UAT test status meetings, daily defect meetings, coordinate with deployment man- agement for the Deployment Timeline and Deployment Planning meetings, communicate code freeze date and track lessons learnt. Ensure changes to production have been tested, documented, communi- cated, approved, and successfully implemented. • Trackalldeliverymilestones,designdocumentsandtestcases.Driveadherencetothedefinedpro- cesses and where appropriate initiate training to rectify non-conformance. • Identifyanddocumentchangesthatby-passtheChangeManagementprocessandprovideinformation to the Change Process Owner to address compliance requirements. • Informseniormanagementofenterprise-wideexposuretoreleaseriskandassociatedmitigationplan. • ConductPostImplementation/AfterActionReview(AAR). • Scheduleandhostbi-weeklyChangeControlMeetings. • AssiststheProcessOwnerinidentifyingandprioritizingprocessimprovements. • Administer the change management database, ensuring accuracy and consistency of data. • Work on Corrective ActionPreventive Action(CAPA)to ensure process compliance.

What they like about Ibm Global Services:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Information Technology, Infrastructure, Infrastructure Project Management, Itil, Project Management, IBM, Project Manager, Training, Accenture FOUNDATION, it jobs

Skills

Information Technology, Infrastructure Project Management, Itil, Project Management, IBM, Training

These are some of the questions we asked our climbers about their experiences with Ibm Global Services: