Flagstar Bank Work Values

Daily Duties at Flagstar Bank:

Responsible for understanding and, as required, designing & effecting change to, designated third party servicers’ underlying process(es) to ensure compliance with/adherence to applicable contractual obligations, investor guidelines, regulatory and legal requirements, and Default Servicing Vendor standards as those practice interact with internal Flagstar operations. Represents the Functional Area, owns responses and responsiveness to internal risk partners (quality control, risk, compliance, and internal audit), internal business partners (e.g. Customer Engagement Center), external partners (investors/insurers), and other external partners (e.g., MSR owners). Responsible for high-risk loss mitigation in-flight servicing transfers and compliance with all applicable CFPB rules associated with the same—this includes mapping, document transfer, and full documentation (life of loss mitigation cycle) for all in-transfer loans. Staying abreast of all Functional Area regulatory, state, and investor/insurer requirements impacting default oversight operations. Demonstrates a high level of creativity and critical thinking to address problems decisively and develop effective solutions. Reinforces culture of shared ownership and accountability for results. Collaborating with other default servicing teams, and other internal teams, to assist in the continued development of a best in class default servicing oversight operation. Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.

What they like about Flagstar Bank:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Quality Assurance, Training, Audit, Call Center, Process Improvement, Quicken, Retention, Software, Team Lead, Customer Service, Management, Mortgage, Performance Management, Customer Engagement, Relationship Building

Skills

Quality Assurance, Test, Training, Audit, Call Center, Process Improvement, Quicken, Retention, Software, Team Lead

These are some of the questions we asked our climbers about their experiences with Flagstar Bank: