Emc Global Services Work Values

Daily Duties at Emc Global Services:

• Responsible for project managing service change activities, including changes related to customer requests, product upgrades, Field Change Orders, EMC Technical Advisory (ETA), and reconfigurations for assigned accounts. This includes EMC maintained, as well as ASP partner maintained products from EMC''s portfolio. Ensure individual customer issues have the right focus and skilled resources assigned. Has overall visibility into all open service requests for a given account/set of accounts; ensuring requests are on track, driven to closure, and meeting customer expectations. Provides customer-facing Account Management Plan that may include, but not limited to; install base information, code levels, remote support, site messages, service history, and contract entitlement. Has primary ownership to ensure that EMC and the customer execute against the plan. Manages account information: product portfolio, configurations, microcode status, installation dates. They may also manage maintenance/warranty coverage status, contracted coverage dates and renewal schedules. Facilitates Root Cause Analysis evaluation process after a customer event; including engaging appropriate resources, and involvement with preparing and delivering RCA documents for the customer. May be called upon to act as a back up to the manager or to provide team technical leadership on specific service activities. • Customer Focus: • Manages a large number of accounts as well as the more complex accounts that include a variety of solutions. Serves as key interface for maintenance support with customer. Leads technical and management conference calls; provides status updates to customer, Global Services management and account team. Understands the customers'' needs and develops appropriate action plan to meet those needs in conjunction with account team. Serves as primary point of contact and escalation point for the customer regarding service related issues. Conducts and leads Global Services account review meetings with the customer. Identifies, facilitates and ensures effective communication of all service related queries and problem resolution from the customer to corporate resources. Ensures suitable levels of service personnel and activity during problem resolution at all assigned locations. Provides consolidated information in the form of reports on all service related account activity. Partners with customer to plan, coordinate, and schedule MSS work events. Ensure the appropriate EMC resource is assigned and that the resource has the information needed to complete the activity.

What they like about Emc Global Services:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Account Management, EMC, Management, Support, Brio, Communication Skills, Customer Accounts, Customer Service, Leadership

Skills

Account Management, EMC, Management, Support, Active Server Pages, Brio, Communication Skills, Customer Accounts, Customer Service, Leadership

These are some of the questions we asked our climbers about their experiences with Emc Global Services: