World Wide Technology Work Values

Daily Duties at World Wide Technology:

• Motivated, mentored and inspired Technology engineering & management professionals with exceptional strong skills in developing best practice’s, managing & mentoring world-class Professional Services Teams, technical hardware and software support teams, offshore data centers, global projects, PMO's, command centers, implementing cost-saving metrics, IT security and support, leadership and employee development, sustaining engineering and project management. This included SDN (ACI or NSX) and Enterprise Networking Design and implementation along with remediation. Strong focus on Disaster Recovery. • Solid analytical, planning, and organizational skills to effectively analyze data and develop goals and refine plans to prioritize, plan, and organize team project load and workflow • Headed Systems development and systems operational support with a focus on Infrastructure and Virtualization / Cloud ( AWS – Amazon Web Services) and VMware that energized and empowered the organization. • Exceptional business management prowess involved in strategic planning, resource allocation and coordination, leadership technique, and methods to improve productivity, spur growth and streamlined costs. • Negotiate, validate and approve services estimates/statements of work for services engagements to help streamline the process. • Ensure that best practices are incorporated in the delivery of services of all solutions across Practice(s) and geographies by implementing best practices in Business Performance Improvement (BPI) and ITIL best practices. • Establish and cultivate a solid working relationship with customers building relationships with customers, IT engineering/professional services staff up to “C” level executives • Customer Responsibilities – Own, influence and manage customer satisfaction/loyalty with customers and partners. Proactively resolve issues as necessary and mobilize the proper assets for the given situation • Outstanding commitment to providing world-class global customer service by assessing customer needs and providing need‐based solutions while adhering to service quality standards • Excellent written and verbal communication skills to successfully convey complex technical information to audiences from diverse backgrounds and at all organizational levels especially in crisis situations CAREER ACHIEVEMENT S Executive Technology Management • Regional Professional Services Manager Manage all activities within the Professional Services Department & Special Systems dept. PS is made up of a variety of engineers from various levels of technology (CCNA – CCIE, VCP, CISSP, Datacenter, SDN (ACI/NSX etc…) that perform consulting, integration and implementation services in the field of complex enterprise data center, security, enterprise voice, enterprise network and network applications. Integrated Services is a team of highly talented technicians that implement a complete network & data infrastructure. Motivate the individual team members to meet and exceed personal as well as team targets. Implement best practices in Business Practice Improvement (BPI). • Consulting expertise/experience. Program/Project management expertise/experience. Mentor, Develop and Maintain World-Class consulting processes and personnel, where the team feels energized and empowered. • Responsible for Mission Critical initiatives on a global basis. Including all Sustaining Engineering Management, Customer Support, Professional Services engagements, client services, leading world-class PMO organizations, sales engineering, product and technical support, and engineering services. • Consult and engage with Executive Management, Business Managers, Account Managers, PM's and Customers as needed to facilitate, negotiate, coordinate and deliver integration and consulting services as required. Stay abreast of advances in technology and integration methodology. Meet with Integration & Professional Services Engineers, PMO, Sales, and Client's to deliver world-class quality, on time services and resolve business issues with the appropriate technology solutions. • Review project plans & scopes of services to plan and coordinate project activity with Professional Services, Solution architects & Integration Services employees. Develop and interpret Integration Services goals, policies, and procedures. Be proactive and use best practices in reducing overhead and cut costs where appropriate. Leadership • Managed, mentored, and motivated team of up to 42 direct reports including directors, technical managers, project managers, and high-level technical/solution architects as well as team leads. • Planned, designed, and implemented training programs for more than 800 information technology professionals that included needs‐analysis, course selection, delivery, metrics, and cost savings to ensure high marks in training services and productivity • Utilized paternalistic/hands‐on management style to lead co‐workers by example and empower team with guidance to establish customer‐focused emphasis • Administered design, development, and implementation of organizational well-being program to focus on improving workplace satisfaction and driving overall client satisfaction by over 95% • Evaluate the department's strengths and weaknesses and offer a continuous improvement to the organization. Review Scopes of services as required facilitating pre-& post sales efforts for a closed loop process from birthing a proposal to completing a project and program. • Review of Professional & Integration Services engineering staff project delivery methodology. Recruit, hire, train and supervise staff, or participate in staffing decisions. Review tools needed for Professional Services, Support, Consulting Engineers & facilitate acquiring tools as needed. • Led and developed full scale, global active/active data centers and information technology projects with budgets up to $75 million from envisioning, planning, design, execution and operate to support over 3,000 clients for data center solutions providing corporate and government clientele the best of breed technical solutions for the resolution of business issues. • Managed deployment, implementation, vendor negotiations, engineering and support, centralized tracking request system, and centralized billing of complex SAN, Network, Security, VOIP & Virtualization Infrastructure projects ranging from $500,000 to $75 million across the US and globally • Reduced number of servers by about 50% which drove growth for the information technology staff, increasing productivity and resourcefulness to save more than $500,000 annually • Directed deployment of encryption solution for laptops and external media for more than 20,000 professionals to protect corporate assets and contributed to security and data privacy programs • Operated 24x7 data center & Technical Support for over 5,000 global clients to resolve escalated, critical engineering issues and report to Chief Executive Officer • Led and deployed enterprise backup solutions for more than 1,000 desktops and laptops to protect and secure data due to theft or misplaced equipment • Developed and maintained 24/7 command center infrastructure to support offshore development and business process to ensure profitability leading to 30% cost reduction, improved productivity by freeing up internal resources, no employee layoffs, and attained 98% customer satisfaction rate • Facilitated introduction of new technology VMware Virtualization which led to 29% reduction of hosts and 38% decrease in licensing and maintenance costs • Managed worldwide corporate projects within professional services and customer initiatives for global technology consultation firm (as owner/operator) with 15 employees • Defined project scope of work, financial plan, project goals and deliverables, managed all aspects of project plans and budgets, identified required resources, assigned project tasks, and coordinated project staff to ensure successful completion of projects • Tracked project deliveries, managed design of project documentation to monitor performance, and reported on project progress • Resolved, traced, and escalated critical engineering issues to minimize project risk factors and resolve issues in real time on global basis to promote higher level of customer satisfaction • Participated in acquisition and development of company that invented RAID technology, associated software, monitoring, and software packages and enhanced basic RAID to all forms of RAID technology with phone home capability in the enterprise

What they like about World Wide Technology:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

professional services, delivery, service, customer service, Consulting, Infrastructure, Project Management, Senior Project Manager, Services, Billing, CCIE, Project Manager, SAN, Data Center, Crisis Management, Vendor Management, Delivery, Engineering, Cisco, EMC, Storage, Disaster Recovery, International, Global, Budget, forecasting, VoIP, International Business, Attention to detail, Coaching, Mentoring, Enterprise Networking, Crisis Conflict, Budget Management, Partner Relations, ITIL, IT, Information Technology, Manager, Director, CIO, Change control, Technical Support, Call Center, Command Center, Cloud Computing, VMware, BPI, SDN, ACI, Training, Program Management, NAS, Sustaining Engineering, Negotiation, UCS, Account Management, Engineering Management, OpenVMS, Microsoft, KPI, Metrics, Productivity, Global Engineering Management, Conflict Resolution, Operations, Needs Analysis, Customer Satisfaction, Best Practices, Network

Skills

Consulting, Infrastructure, Professional Services, Project Management, Senior Project Manager, Services, Billing, CCIE, Project Manager, Crisis Management, Mentoring, Cloud Computing, Datacenter, Disaster Recovery, Leadership, SDN, Network, Partner Relations, Sustaining Engineering, Cisco, Information Technology, VMware, SAN, EMC, NetApp, Client Relations, Technical Support, Call Center, Command Center, Management, Global IT Support, AWS

These are some of the questions we asked our climbers about their experiences with World Wide Technology: