Fms Consulting, Inc. Work Values

Daily Duties at Fms Consulting, Inc. :

Provided exceptional vision and leadership leading teams of IT professionals to coordinate, implement, maintain and improve IT data center systems, networks and technology support services. Interacted with all areas of leadership in Information Technology to refine, optimize, and transform technology services. Established operational excellence; service level agreements that align with business and technology strategies, developing staff, streamlining processes, maintaining efficient and high-quality operations, managing budgets and managing service providers, vendors and contracts. Program Management & Service Delivery: • Drove the creation of service-level objectives, optimized operational activities and brought visibility into operations through analysis, trends and measurement in collaboration with vendors and service providers. • Partnered and interfaced with key stakeholders in the development, implementation and delivery of technology service objectives with our service providers, ensuring agreed upon objectives are planned and delivered. • Applied operational oversight to processes and procedures, including any dependencies on vendors, service providers, various business contacts and/or internal stakeholders. • Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results. • Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments. • Drove and led accountability of vendors and service providers; monitor performance on SLAs through regular review. • Oversaw x 4 Oracle Cloud Implementations/ Upgrades (Customer Experience, ERP, Supply Chain, and HCM) for OnPrem and other cloud structures. • Appropriately staffed technology operations teams to achieve and maintain operational stability; manage on-demand resources to ensure the right staff is in place during peak periods. • Ensured operational service gaps were corrected in a timely manner and acceptable to the business. • Oversaw contract negotiations from vendors and service providers, define statements of work, negotiated costs and value-add services, identified optimal SLAs, and ensured vendor timelines were adequate to ensure all aspects of technology operations requirements and performance standards were met. • Enabled and ensured 24x7x365 coverage across all global offices, for data center technology services, as well as cloud-enabled solutions. Operations & Administration: • Actively participated in the daily operational activities/providing day-to-day support, led proactive maintenance, and performed independent and complex system troubleshooting. • Oversaw the deployment, monitoring, maintenance, development, documentation and support of high quality, reliable IT systems and services. • Responded to and promptly resolved unplanned outages through mitigation efforts to ensure the highest levels of adherence to standards and service level agreements. • Coordinated and oversaw root cause analysis efforts and recommended long-term solutions and risk reduction plans. • Oversaw and audited technical documents (standard operating procedures, workflows, root cause analysis, etc), presentations, briefings, white papers and other deliverables as required. • Formulated and established best practices and standards for the enterprise environment that compliments A+E global growth, and uses the best of hybrid and cloud solutions and services. • Proactively anticipated, prevented and eliminated problems and risks by identifying and creating efficient fixes for any security risks, patches/vulnerabilities, etc. • Work cross-functionally and interact with internal and external peers and managers to exchange complex information related to areas of specialization. • Utilized expertise and technical knowledge to identify problematic areas and optimize existing environment (to include capacity and performance issues) to ensure uninterrupted service. Participated in the development of the strategic technology plan, processes and solutions, recommending strategies and processes that support operational effectiveness. • Ensured standardized, mature change management and release management processes and automation deployment and maintenance procedures. . Notable roles: FMS Consulting, INC. Senior Director, Customer Success Dec 2015 – Present Lead a high caliber, multi-disciplinary team of people including implementation, account management, and strategic services teams who are all focused on helping key customers get the most value from Oracle, Microsoft, Digital Products and Services, and Big Data platforms. Senior Program/ Project Manager May 2017 to Sept 2017 Managed multiple cross-functional and non-cross-functional initiatives, monitoring risks, dependencies and resolving issues efficiently. Provided project management and technical support staff for systems support to the organization. Planned and integrated international requirements by delivering task and project management support. Coordinated project efforts to execute multiple tasks concurrently ultimately improving project execution. Subject matter expert providing in-depth advice and recommendations related to implementing and sustaining the Oracle Cloud (Fusion) Program. FMS Consulting, INC. May 2013 – Dec 2015 Senior Director, Operations Responsible for day-to-day operational leadership for $100 million SaaS company which provides digital marketing technology to large and mid-size organizations. Lead execution of company’s strategy, including establishment and management of company-wide business processes, KPIs, and budget. Drive change across all organizations, including Sales, Marketing, Digital Product Development and Operations, Professional Services and Support. FMS Consulting, INC. June 2012 – May 2013 Director, Information Systems Responsible for development and implementation of overall IT strategy. Lead FMS’ Information Systems organization responsible for all internal applications, digital projects and services, including on-premise commercial and custom applications, as well as all SaaS applications. Also, responsible for internal corporate infrastructure across multiple offices in the U.S. and Europe.

What they like about Fms Consulting, Inc. :

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Documentation, Troubleshooting, Infrastructure, Management, Project Management, Banking Industry, Customer Relationship Management, Data Warehouse, Disaster Recovery, OBIEE

Skills

Documentation, Troubleshooting, Infrastructure, Management, Project Management, Banking Industry, Customer Relationship Management, Data Warehouse, Disaster Recovery, OBIEE

These are some of the questions we asked our climbers about their experiences with Fms Consulting, Inc. :