Eagle Creek, Inc. Work Values

Daily Duties at Eagle Creek, Inc.:

Managed Siebel CRM, ERP and BI projects collaborating with clients while leveraging extensive experience in financial, healthcare, insurance, and banking industry. Followed project management methodology (e.g. PMI’s PMBOK); Track, planned and coordinated cross-functional projects. Project managed the design and implementation of a user demographics data warehouse for the support of End User Services, Infrastructure Customer Management, Service Development and Service Delivery. • Spearheaded directed large-scale IT projects, driving the strategic planning, development and testing of enterprise-level applications, digital products and services, call center build-outs and business process modeling/re-engineering initiatives for domestic and international customers. • Ensured effective and timely communication between the department and supply chain management, the network of supply chain nodes / facilities and various corporate departments to guarantee coordination of efforts. • Developed UAT process and documentation, and driving test executions using the eRoadmap/ Agile/ Client-side methodology. • Customer Care Process Engineering & Modeling: Introduced process improvements and a new business model applying six sigma best practice principles for a maintenance customer care organization. Model drove improvements in organizational productivity, service level agreement performance, processes and tools supporting network managed services. • Oversaw project managers, developers, engineers, facility managers, technicians and trainers. • Prepared business case & project plan, defined project scope/requirements, reviewed and negotiated contracts, and efficiently managed the procurement and installation of hardware & software. • Developed Technical systems and high-level architecture designs. • Championed managing application development projects through a defined systems life-cycle methodology. • Successfully deployed on time and 15% under budget, and received excellent customer reviews. • Delivered guides on configuration and operations, troubleshooting, component failure analysis, and disaster recovery. • Designed customized packaged solutions and applications for CRM/ ERP/ and OBIEE applications. • Determined the appropriate balance in the utilization of internal vs. external resources in project execution. • Utilized team reporting data to analyze effectiveness, results and opportunities for improvement. • Performed a comprehensive risk analysis to ensure that potential threats to project success are identified, analyzed, and addressed through mitigation or contingency strategies. Notable Projects: • Oversaw Unisys mainframe network & infrastructure design, deployment and migrations. Controlled > $5 million budget, and managed matrix project teams ranging from 6 to 20 onsite /offsite managers, engineers, developers and technicians from multiple business units to enterprise initiatives. • UNIX-based LAN/WAN migration: Led and managed a $10 million User Acceptance Testing project supporting the migration of over 1200 enterprise applications and client/server infrastructure (SQL, security servers, firewalls, voice, desktop, and DNSservers) to open Windows, Citrix, UNIX and Web architecture spanning 22 business units.

What they like about Eagle Creek, Inc.:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Documentation, Troubleshooting, Infrastructure, Management, Project Management, Banking Industry, Customer Relationship Management, Data Warehouse, Disaster Recovery, OBIEE

Skills

Documentation, Troubleshooting, Infrastructure, Management, Project Management, Banking Industry, Customer Relationship Management, Data Warehouse, Disaster Recovery, OBIEE

These are some of the questions we asked our climbers about their experiences with Eagle Creek, Inc.: