Horizon Air Work Values

Daily Duties at Horizon Air:

HORIZON AIR, PORTLAND, OR MANAGER, CUSTOMER SERVICES (2016 – 2017) ▪ Led and drove performance at the Portland Station, Horizon Air's second largest hub by ensuring world-class customer service for over 6,500 guests across ninety commercial airline departures each day. ▪ Managed a strategic framework and provided mindful leadership ensuring that key performance metrics and business goals were aligned, achievable, and measurable. ▪ Developed and executed strategy for labor management and reporting tools that supported success for eighteen direct reports and an organization of over 265 dedicated front-line staff. ▪ Responsible for building and maintaining a culture of Safety & Compliance within the station and cargo operations. ▪ Oversaw the implementation of operational plans to ensure the hub met and exceeded performance objectives. ▪ Responsible for station budgets and cost containment that aligned with divisional and organizational goals. ▪ Developed and mentored managers to facilitate diversity, employee engagement, succession planning, and career progression. ▪ Ensured effective communication with frontline and field supervisory staff that built alignment around continuous improvement and attainment of strategic goals. ▪ Responsible for facility planning to ensure optimum efficiency, productivity, and financial performance at the PDX hub. ▪ Coordinated large recruitment events and planned advanced training programs.

What they like about Horizon Air:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Compliance, Capital Expenditures, Complaints, Policies and Procedures, Competitive Analysis, Real Estate, Security, Services, Airlines, Regulatory Compliance, Change Leader, Consensus Builder, Business Continuity, Risk Management, Strategic Planning, Turnaround Manager, Governance, Conflict Resolution, Labor Relations, Union Contracts

Skills

Change Leader, Innovative/Proactive, Strategic Planning, Strategic Alalysis, Program Planning, Implementations, Consensus Building, Turnaround Manager, Regulatory Compliance, Governance, Business Continuity, Risk Specialist, Conflict Resolution, Brand Development, Labor Relations, Union Contracts

These are some of the questions we asked our climbers about their experiences with Horizon Air: