University Of Phoenix Work Values

Daily Duties at University Of Phoenix:

• 12 years’ extensive experience working within Student Services. Working and managing in a call center environment • Call training, monitoring and coaching- Inspiring excellence is support services • Screened, hired, trained and directed the performance and initiatives for up 21 direct reports, including tele-commuting team members, and oversaw up to 60 indirect reports managing a 6K student base globally, terminating staff if warranted. • Effectively managed client escalations, striving to resolve concerns and retain students within programs. • Trained advisors in effectively coaching students, and worked with director/managerial staff in delivering proper customer service techniques while creating processes and procedures to increase productivity/efficiency. • Successfully built trust, created loyalty and promoted team cooperation to meet corporate initiatives. • Retained staff files, managed IFMLA and military leave, developed action plans and investigated compliance issues. • Managed administrative processes and human resource related activities • Ensured staff was in full compliance with university/educational policies, governmental regulations • Created new cultural engagement committees, executing activities to improve student and employee engagement. • Managed cultural change initiatives, staff recognition programs/awards and engagement programs. • Created processes and procedures to service vocational rehabilitation students, a military subset working with case managers, the Veterans Administration and the school for life development of disabled military veterans. • Recognized for leading the highest retaining team in the university over teams across the nation. • Proven success improving and maintaining NPS (Net Promoter Scores) • Participated in the Political Action Committee to investigate, comprehend and work with government regulations in political environments that affect education to ensure positive opportunities for students. • Collaborated to manage various educational and internal events, working with vendors, directing activities managing budgets. • Quickly took action in fast-paced and deadline driven environments to resolve critical issues to mutual satisfaction.

What they like about University Of Phoenix:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Program Manager, Client Services, Human Resource Management, Organizational Development, Education Administration

Skills

Employee Relations, Coaching , Customer Service , Operations , Program/Project Management , Team Leadership, Training , Regulatory Compliance , Committee Participation , Interpersonal Communication, Organizational Development, Human Resources Management, Procedural Design , Process Improvement

These are some of the questions we asked our climbers about their experiences with University Of Phoenix: