Answers Work Values

Daily Duties at Answers:

- Was “the face of IT”, responsible for ensuring that a superior customer experience and accountability was delivered to all customers/channel partners by promoting a productive and positive relationship with all teams, internal constituents across the organization, and external partners and customers. - Managed and led IT Technical Operations, provided a single point of contact for IT services management across US and global offices - Sought out in order to unify four companies into one, after a revenue miss and a major RIF to separate into three eventually wholly autonomous firms. - Managed all Vendor Relationships, software compliance, applications and architecture: Active Directory, Google Apps for Work/Better Cloud/Backupify, VMware View, Open Fire Jabber, Slack, JD Edwards, Great Plains, Inframatica, Jira, ESET, Casper, System Center, Mobile Iron, Lync, Cisco UCS, Polycom video conference, Shore Tel phone system, wireless accounts and mobile devices. - Managed sourcing of all IT hardware/software, all IT aspects of office moves, IT audits with end goal achieving HIPAA and FedRAMP certification. - Streamlined, mentored, motivated, and led the activities of the Global IT team that is responsible for maintaining and deploying various cloud applications and how these relate to users to ensure that these are operating properly/effectively during company reorganization with high attrition. - Streamlined, automated, standardized and communicated continuous improvement, procedures, and processes to all stakeholders and ensure key success targets are met to ensure changes are implemented in as a repeatable and non-disruptive manner as possible. - Constantly seeking/identifying opportunities for value creation by cost savings, cost avoidance, revenue enhancement and risk reduction. - Deploy laptop, tablet & mobile devices in a heterogeneous Windows 7-10/Mac OSX/Linux environment, with Microsoft Active Directory backend. - Review and Approve Statements of Work, manage budgets, perform other job-related duties, travel as necessary to remote offices: Mountain View, Ann Arbor, New York City, Tel Aviv, London, Beijing, Vancouver and St. Louis Headquarters.

What they like about Answers:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Desktop Computer, Desk Top Support, Documentation, Mergers, Oracle, Jabber, Laptop Computer, Linux, Microsoft Windows, Video, linux, Operations, Technical Support, Business Process Improvement, Mentoring, Team Building, MBA, Information Technology, Executive Support, Mobile Devices, Windows, OS X, New Hires, Audio/Visual, International, Multi-lingual, Customer Service, Client Services, Technical Operations, Headquarters

Skills

Technical Operations, Technical Support, Executive Support, Business Process Improvement, IT Management, Mergers and Acquisitions, Team Building

These are some of the questions we asked our climbers about their experiences with Answers: