Answers Work Values

Daily Duties at Answers:

- Was “the face of IT”, responsible for ensuring that a superior customer experience and accountability was delivered to all customers/channel partners by promoting a productive and positive relationship with all teams, internal constituents across the organization, and external partners and customers. - Managed and led IT Technical Operations, provided a single point of contact for IT services management across US and global offices - Sought out in order to unify four companies into one, after a revenue miss and a major RIF to separate into three eventually wholly autonomous firms. - Managed all Vendor Relationships, software compliance, applications and architecture: Active Directory, Google Apps for Work/Better Cloud/Backupify, VMware View, Open Fire Jabber, Slack, JD Edwards, Great Plains, Inframatica, Jira, ESET, Casper, System Center, Mobile Iron, Lync, Cisco UCS, Polycom video conference, Shore Tel phone system, wireless accounts and mobile devices. - Managed sourcing of all IT hardware/software, all IT aspects of office moves, IT audits with end goal achieving HIPAA and FedRAMP certification. - Streamlined, mentored, motivated, and led the activities of the Global IT team that is responsible for maintaining and deploying various cloud applications and how these relate to users to ensure that these are operating properly/effectively during company reorganization with high attrition. - Streamlined, automated, standardized and communicated continuous improvement, procedures, and processes to all stakeholders and ensure key success targets are met to ensure changes are implemented in as a repeatable and non-disruptive manner as possible. - Constantly seeking/identifying opportunities for value creation by cost savings, cost avoidance, revenue enhancement and risk reduction. - Deploy laptop, tablet & mobile devices in a heterogeneous Windows 7-10/Mac OSX/Linux environment, with Microsoft Active Directory backend. - Review and Approve Statements of Work, manage budgets, perform other job-related duties, travel as necessary to remote offices: Mountain View, Ann Arbor, New York City, Tel Aviv, London, Beijing, Vancouver and St. Louis Headquarters.

What they like about Answers:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Desktop Computer, Desk Top Support, Documentation, Mergers, Oracle, Jabber, Laptop Computer, Linux, Microsoft Windows, Video, linux, Operations, Technical Support, Business Process Improvement, Mentoring, Team Building, MBA, Information Technology, Executive Support, Mobile Devices, Windows, OS X, New Hires, Audio/Visual, International, Multi-lingual, Customer Service, Client Services, Technical Operations, Headquarters

Skills

Technical Operations, Technical Support, Executive Support, Business Process Improvement, IT Management, Mergers and Acquisitions, Team Building

These are some of the questions we asked our climbers about their experiences with Answers: