General Electric Work Values

Daily Duties at General Electric:

- Led the IT team of white glove Executive Support and technical support engineers (TSE) at GE Digital headquarters, US and International offices to drive and deliver a focused best in class customer service approach for start-up focused IT support issues, using any and all communication options available, with a sense of urgency and a bias for action. - Served as key resource for Digital Operations. Provided direction, policy and escalation procedures for local and remote teams, served as liaison to end users via the Tech Lounges and ServiceNow ticket queues to define and implement solutions for their technical issues. Ability to interact and influence variety of users and senior, C level management. - Demonstrated ability to prioritize and organize a high volume of incidents efficiently to enable minimal downtime for customers and leveraged resources optimally, mentored and led them to achieve a high level of satisfaction in the company headquarters/other sites. - Analyzed and resolved complex hardware and software issues with a goal to resolve with a minimum of cost and effort to make scalable and repeatable. - Chartered to effectively partner with any/all IT functions to deliver business results; to show repeatedly the ability to collaborate with and influence executive leaders across the GE businesses and functions on possible best courses of action to reduce costs while increasing productivity. - Set strategic functional direction for the team, served as a resource for customers and the team with regards to policies and procedures.  - Established working relationships with vendors to enhance support, and remain topical on industry trends in this primarily Apple OSX environment. - Was highly available during off hours to handle urgent issues that arose, proactively worked to reduce incidents based on data analytics. - Participated in the training, education, mentorship and development of new team members, provided leadership/technical feedback for special projects.

What they like about General Electric:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Desktop Computer, Desk Top Support, Documentation, Mergers, Oracle, Jabber, Laptop Computer, Linux, Microsoft Windows, Video, linux, Operations, Technical Support, Business Process Improvement, Mentoring, Team Building, MBA, Information Technology, Executive Support, Mobile Devices, Windows, OS X, New Hires, Audio/Visual, International, Multi-lingual, Customer Service, Client Services, Technical Operations, Headquarters

Skills

Technical Operations, Technical Support, Executive Support, Business Process Improvement, IT Management, Mergers and Acquisitions, Team Building

These are some of the questions we asked our climbers about their experiences with General Electric: