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Dell International Services Work Values
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Daily Duties at Dell International Services:
Provide technical support to customers in Australia and New Zealand. Communicate with customers with regards to their concerns on both hardware and software issues. Also was responsible in assisting the team’s performance on both verbal and technical skills. Was given the opportunity to walk the floor to assist agents who have technical questions and assist them with the handling of customers. With this knowledge on the floor was promoted to be a technical support specialist (TSS). As a TSS was responsible for the number of dispatches the teams makes and minimize the cost to the company. Was also responsible for the team’s performance on the customer satisfaction scores and the technical skill scores. Role Description: Team Member Responsibilities: Handle incoming incidents as a part of the Incident management life cycle Assist team members with handling incidents. Also work on the teams customer service quality levels. Conscious effort in following the best practices from ITIL to enhance the service delivery process. Platform: Windows All OS’s technical Support for Laptops, across Australia and NZ. Operating System: Windows Team Size: 12
What they like about Dell International Services:
Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.
Information about Dell International Services
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $95,000
These are some of the questions we asked our climbers about their experiences with Dell International Services:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
