Verizon Communications Inc Work Values

Daily Duties at Verizon Communications Inc:

• Managed all phases of service delivery operations for broadband products including Frame Relay, ATM, SONET and Ethernet from provisioning to test and turn-up increasing service delivery rates by 45% and customer satisfaction as measured by external vendor measurement indices. • Developed and implemented a training program for 11 direct reports which resulted in them meeting or exceeding job proficiency standards in only 5 months versus the company standard of 18 months. • Co-Developed and implemented a database and training program for Central Office Technicians which resulted in the elimination of circuit change activity and billing backlog. • Coordinated projects with Sales Channels, Service Order Representatives, Provisioning, Central Office Technicians and Installers in a database and matrix-managed environment. • Demonstrated excellent judgment in business and technical issue prioritization by troubleshooting and negotiating with key stakeholders to meet aggressive deadlines and managing escalations. • Partnered with Human Resources to achieve organizational objectives for staffing diversity, training, succession planning and lateral/promotional movement to a legally defensible standard.

What they like about Verizon Communications Inc:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Marketing Management, Business Requirements, Information Technology, Management, Process Improvements, Project Management, SDLC, Systems Development, Office Management, Operations Management, Executive Assistant, Executive Support, Organizational Development, Human Resources, IT Management, Training and Develpoment, Methods and Procedures

Skills

Managing and Training Personnel, Scheduling and Calendar Management, Interfacing With and Supporting Executives, Customer/Account Service, Event Planning, Gathering Business Requirements, Performance Appraisals, Contract Administration, Developing RFPs, RFIs and IFBs, Interfacing With and Supporting Diverse Stakeholders, Communications and Presentations, Organizational Development, Strategic Planning, Office Management, Sales and Marketing, Managing IT, Managing Vendors, Managing Tradespersons, Data/Network Centers, Staffing Diversity Programs, Tailoring Correspondence for Internal and External Audiences, Corporate Communications, Community Relations, Process Improvements, After-Action Reviews, Client-Facing and Account Management, Forensic Research, Document Control and Record Keeping

These are some of the questions we asked our climbers about their experiences with Verizon Communications Inc: