Compaq Computer Corporation Work Values

Daily Duties at Compaq Computer Corporation:

North America Business Operations (03/00 – 11/00) Business Planning Manager Project Lead - Siebel/CRM (Customer Relationship Management) and eService for the Call Center Operations Group. Managed JAD sessions and worked closely with Call Center managers to define current and future business processes & requirements and to provide process mapping and feasibility/gap analysis among support systems. Managed new requirements and processes involving Campaign and Lead management . Lead end to end implementation process of managing project plan, process definition & flows, gathering requirements, overseeing development, testing, change management events & deployment support. Involved with business process integration and negotiations with other Compaq Call Centers (TX, CO, MA). Lead team of analysts consisting of 2 CSC consultants, 2 PwC consultants and 1 Siebel consultant. North America Information Management (10/97 – 03/00) Sr. Systems Analyst III/Project Lead – CRM Sales and Marketing, North America Siebel/CRM business analyst/lead working jointly with North America Business Operations Team to identify requirements and provide business solutions. Developed solid working relationships with specified key user groups (i.e., Business Ops, Sales Managers, Marketing, Rebate Team, Canada Sales, Finance, other IM groups, etc.). Managed User Acceptance Testing, i.e., developed test scripts, logged bugs/break fixes. Engaged in research for Siebel Forecasting module versus legacy forecasting systems for Sales. Researched interface processes and data integration for product and pricing systems of record. Provided product research results/alternatives for legacy system replacement. Analyzed legacy Oracle database architecture for new interfaces/data migrations. Lead other special projects (i.e., Clarify FrontOffice: Engineering Issue Tracking) - full life cycle. Managed application support team of 5 analysts at 2nd and 3rd tier helpdesk levels for 500+ users.

What they like about Compaq Computer Corporation:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Business Analyst, Customer Relationship Management, Technical Requirements, Extensible Markup Language (XML), SuccessFactors, Portal, HR, SDLC, Business Requirements, Workday, Implementation, System Integration, HRMS, Project Management, Agile

Skills

Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Access, Microsoft Visio, Microsoft Project, Microsoft Sharepoint, HP Quality Center, JIRA, Oracle, SQL Report Writers, HTML, XML, Project Management, Agile Methodology, Quality Assurance Testing, System Integrations, HR Software Implementations, Data Warehousing, Liferay Portal Solutions, Software Troubleshooting & Training

These are some of the questions we asked our climbers about their experiences with Compaq Computer Corporation: