Active Network, Llc Work Values

Daily Duties at Active Network, Llc:

Provided management and coaching to both the Internal Customer Support and IT Desktop Support teams consisting of 6 support specialists, 17 desktop engineers, and 3 supervisors supporting over 5000 employees worldwide via phone and remote logins. Supported telecom, networking, security, data center, facilities, HR, and development teams by providing testing, troubleshooting, design, and implementation support around the globe. By reviewing ticket handling practices with the customer support and infrastructure teams weekly I was able to increase our ticket completion average from 800 to 890 per month. By managing the services provided by our vendors I reduced our phone system cost by $200 per month and our internet service provider cost by $175 per month. I provided weekly and monthly reports to upper management covering department KPI performance, budgets, service outages, root cause analysis, and services uptime. I provided pre and post sales services, including business analysis and bid support consisting of preparation and presentation of RFIs/RFPs.

What they like about Active Network, Llc:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Information Technology, IT Manager, Microsoft Windows, Networking, Cisco, Desktop Computer, HR, Human Resources, Infrastructure, Dallas, NOC, Customer support

Skills

These are some of the questions we asked our climbers about their experiences with Active Network, Llc: