Interested in finding more jobs in Dallas, TX? Click Here to create a Climber profile today!
Active Network, Llc Work Values
Interested in finding out if you are the type of person this company is looking for? Create an account and take our patented DNA assessment now to see how you compare.
Daily Duties at Active Network, Llc:
Provided management and coaching to both the Internal Customer Support and IT Desktop Support teams consisting of 6 support specialists, 17 desktop engineers, and 3 supervisors supporting over 5000 employees worldwide via phone and remote logins. Supported telecom, networking, security, data center, facilities, HR, and development teams by providing testing, troubleshooting, design, and implementation support around the globe. By reviewing ticket handling practices with the customer support and infrastructure teams weekly I was able to increase our ticket completion average from 800 to 890 per month. By managing the services provided by our vendors I reduced our phone system cost by $200 per month and our internet service provider cost by $175 per month. I provided weekly and monthly reports to upper management covering department KPI performance, budgets, service outages, root cause analysis, and services uptime. I provided pre and post sales services, including business analysis and bid support consisting of preparation and presentation of RFIs/RFPs.
What they like about Active Network, Llc:
Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.
Tags
Information Technology, IT Manager, Microsoft Windows, Networking, Cisco, Desktop Computer, HR, Human Resources, Infrastructure, Dallas, NOC, Customer support
Skills
Information about Active Network, Llc
Company Rank: Not Available
Average length of employment : 4 years
Average salary of employees: $130,000
These are some of the questions we asked our climbers about their experiences with Active Network, Llc:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
|
| Were you recognized for meeting or exceeding expectations? | 0.0 |
|
| Did you feel like your personal contribution was important? | 0.0 |
|
| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
