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Active Network, Llc Work Values
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Daily Duties at Active Network, Llc:
Provided management and coaching to both the Internal Customer Support and IT Desktop Support teams consisting of 6 support specialists, 17 desktop engineers, and 3 supervisors supporting over 5000 employees worldwide via phone and remote logins. Supported telecom, networking, security, data center, facilities, HR, and development teams by providing testing, troubleshooting, design, and implementation support around the globe. By reviewing ticket handling practices with the customer support and infrastructure teams weekly I was able to increase our ticket completion average from 800 to 890 per month. By managing the services provided by our vendors I reduced our phone system cost by $200 per month and our internet service provider cost by $175 per month. I provided weekly and monthly reports to upper management covering department KPI performance, budgets, service outages, root cause analysis, and services uptime. I provided pre and post sales services, including business analysis and bid support consisting of preparation and presentation of RFIs/RFPs.
What they like about Active Network, Llc:
A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.
Tags
Information Technology, IT Manager, Microsoft Windows, Networking, Cisco, Desktop Computer, HR, Human Resources, Infrastructure, Dallas, NOC, Customer support
Skills
Information about Active Network, Llc
Company Rank: Not Available
Average length of employment : 4 years
Average salary of employees: $130,000
These are some of the questions we asked our climbers about their experiences with Active Network, Llc:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
