Co Psync, Inc. Work Values

Daily Duties at Co Psync, Inc.:

Provided management and coaching to both the Customer Support and IT Infrastructure teams consisting of 10 specialists and engineers supported over 690 customers via phone and remote logins. By reviewing ticket handling practices with the customer support and infrastructure teams weekly I was able to increase our ticket completion average from 800 to 890 per month. By managing the services provided by our vendors I reduced our phone system cost by $200 per month and our internet service provider cost by $175 per month. I provided weekly and monthly reports to upper management covering department KPI performance, budgets, service outages, root cause analysis, and services uptime. I provided pre and post sales services, including business analysis and bid support consisting of preparation and presentation of RFIs/RFPs.

What they like about Co Psync, Inc.:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Information Technology, IT Manager, Microsoft Windows, Networking, Cisco, Desktop Computer, HR, Human Resources, Infrastructure, Dallas, NOC, Customer support

Skills

These are some of the questions we asked our climbers about their experiences with Co Psync, Inc.: