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Sprint Nextel Work Values
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Daily Duties at Sprint Nextel:
●Provided technical support in problem resolution for wireless phones, broadband devices and software support. ●Updated internal and external customers, verbally or through, social media regarding technical work completed on trouble tickets. ●Communicated with corporate account managers, market sales representatives, internal personnel, and third party dealers to clarify and resolve issues. ●Serve as First Call Resolution point for customer issues related to problems with handsets, Direct Connect, messaging, features, etc., through communication with technicians and engineers. ●Maintained history records and problem related documentation. ●Improved and expanded vendor relations that resulted in greater service and value to customers. ●Developed and enhanced professional relationships with clients from Sales Rep to the corporate level as a trusted and effective negotiator. ●Provided extensive product support for: Sprint CDMA, Nextel IDEN, Data link, Mobile Integrations.
What they like about Sprint Nextel:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
Customer Service, Technical Support, Support Specialist, Quality Analyst, Call Center, Fulfillment Specialist, Business Communications, NOC (Network Operation Center), Microsoft Office, Data Modeling, Trend Analysis, Process Flow
Information about Sprint Nextel
Company Rank: Not Available
Average length of employment : 1 year
Average salary of employees: $47,500
These are some of the questions we asked our climbers about their experiences with Sprint Nextel:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Sprint Nextel had these interests:
| Websites | |
|---|---|
| Aisha Carter - Linkedin http://linkedin.com/in/aisha-carter-9b859058 |
Linked In profile |
