Sprint Nextel Work Values

Daily Duties at Sprint Nextel:

Worked on the Wireline Legacy Migration project assigned to the “Customer Migration Office” within Business Care in the effort to support the Implementation Project Managers assigned to a complex, high profile, and revenue-generating business accounts. Performed administrative duties related to follow-up on customer orders, monitoring, billing reconciliations, and equipment tracking. ●Assisted management during the customer life cycle; from customer acquisition through billing activation across the product portfolio. ●Worked primarily with outside vendors and sales to ensure delivery of equipment to meet customer demands. ●Addressed Customer billing questions or concerns and provided support to a specific base through effective use of applications and tools. ●Oversaw extensive customer communication and retention efforts for migrations and equipment upgrades. ●Assisted with account changes for rate plans, add or removed features, activations, and phone swaps. ●Demonstrated time management skills and the ability to work independently. ●Successfully fault isolated wireless, wired, and end user network connectivity problems. ●Continually educated customers on Network Vision Migration. ●Increased knowledge and expertise in billing, data applications, data services, and network performance. ●Interacted with care, sales, marketing, outside vendors and other Sprint organizations.

What they like about Sprint Nextel:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Customer Service, Technical Support, Support Specialist, Quality Analyst, Call Center, Fulfillment Specialist, Business Communications, NOC (Network Operation Center), Microsoft Office, Data Modeling, Trend Analysis, Process Flow

Skills

MS Office Suite: Word, Excel, PowerPoint, Visio, Outlook, SharePoint Systems, MarsBI (oracle), VBscript, Records Management, Problem Solving, Inventory Management, Crystal Reporting, Data Models

These are some of the questions we asked our climbers about their experiences with Sprint Nextel: