Sprint Nextel Work Values

Daily Duties at Sprint Nextel:

Worked on the Wireline Legacy Migration project assigned to the “Customer Migration Office” within Business Care in the effort to support the Implementation Project Managers assigned to a complex, high profile, and revenue-generating business accounts. Performed administrative duties related to follow-up on customer orders, monitoring, billing reconciliations, and equipment tracking. ●Assisted management during the customer life cycle; from customer acquisition through billing activation across the product portfolio. ●Worked primarily with outside vendors and sales to ensure delivery of equipment to meet customer demands. ●Addressed Customer billing questions or concerns and provided support to a specific base through effective use of applications and tools. ●Oversaw extensive customer communication and retention efforts for migrations and equipment upgrades. ●Assisted with account changes for rate plans, add or removed features, activations, and phone swaps. ●Demonstrated time management skills and the ability to work independently. ●Successfully fault isolated wireless, wired, and end user network connectivity problems. ●Continually educated customers on Network Vision Migration. ●Increased knowledge and expertise in billing, data applications, data services, and network performance. ●Interacted with care, sales, marketing, outside vendors and other Sprint organizations.

What they like about Sprint Nextel:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Customer Service, Technical Support, Support Specialist, Quality Analyst, Call Center, Fulfillment Specialist, Business Communications, NOC (Network Operation Center), Microsoft Office, Data Modeling, Trend Analysis, Process Flow

Skills

MS Office Suite: Word, Excel, PowerPoint, Visio, Outlook, SharePoint Systems, MarsBI (oracle), VBscript, Records Management, Problem Solving, Inventory Management, Crystal Reporting, Data Models

These are some of the questions we asked our climbers about their experiences with Sprint Nextel: