Time Warner Cable/Charter Communications Work Values

Daily Duties at Time Warner Cable/Charter Communications:

●Provided business analysis and support for Network Operations: Generate complex ad hoc reports along with creation and presentation of high quality dashboards that provide operational visibility to the business unit. ●Optimized network performance through the application of statistical analysis using a diverse set of key data points. ●Collected, processed, and analyzed historical data derived from multiple sources such as ticketing systems, customer databases, and network usage tools. ●Provided trend analysis and ensure ticket accuracy in support of Business Needs to drive improvement for all NOCs. ●Identified, analyzed and interpreted trends or patterns in complex data sets using statistical techniques and provide ongoing reports. ●Developed high quality graphs, reports, and presentations of data results and perform statistical analyses for Network Operations business unit. ●Guaranteed the overall efficiency of reporting across team members; continually review quality and ensure data integrity for all presentations. ●Facilitated communication between business unit and Network Operations from initial requirements to final implementation. Worked closely with management to prioritize business and information needs. ●Analyzed business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. ●Consistently supported all efforts to simplify and enhance the customer experience. ●Located and defined new process improvement opportunities. ●Collaborated with Management to outline goals for the QA Team as determined by Business Needs. ●Designed reporting dashboards and tools for a more enhanced reporting solution. ●Identified and protected customer contract needs in daily operations and reporting. ●Orchestrated customer & business needs in database alignment and utilization. ●Identified & addressed business gaps & risks. Proposed improvements in the form of Service Improvement Plans (SIP). ●Communicated necessary information to stakeholders in appropriate context and time lines according to business needs. Analyzed and developed communication improvements. ●Created Job Aids and training documents to support organizational and operational changes.

What they like about Time Warner Cable/Charter Communications:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Customer Service, Technical Support, Support Specialist, Quality Analyst, Call Center, Fulfillment Specialist, Business Communications, NOC (Network Operation Center), Microsoft Office, Data Modeling, Trend Analysis, Process Flow

Skills

MS Office Suite: Word, Excel, PowerPoint, Visio, Outlook, SharePoint Systems, MarsBI (oracle), VBscript, Records Management, Problem Solving, Inventory Management, Crystal Reporting, Data Models

These are some of the questions we asked our climbers about their experiences with Time Warner Cable/Charter Communications: