Cisco Work Values

Daily Duties at Cisco:

Provide team leadership, for the restoration of normal service operation, containing any adverse impact on our customer’s business operations, service quality, and availability. Use the monitoring and notification services provided by the CMS Platform, working together with Incident resolution processes, to form the Day 2 Operations Incident Management service component of Cisco’s Could & Managed Service. Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process. • Used Incident remediation procedures to collect any additional data required to diagnose and match to known errors in our knowledge base • Worked to restore services within agreed service levels, initiating the Change Management process, as needed, for restoration • Coordinated with Customer the dispatch of support personnel to Customer’s premises to perform necessary onsite repairs as per the Customer maintenance and support contract • Remotely assisted onsite personnel as needed to facilitate service restoration • Remotely facilitated hardware replacement and Cisco software updates that are required by Cisco

What they like about Cisco:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Cisco, Networking, Management, Consulting, Program Management, Recruiting, Cloud & Managed Service, Revenue & Margin Growth, Life cycle Management, Business Development, Profit & Loss Responsibility, Executive Level Negotiations, Strategic / Tactical Planning, Leadership, Infrastructure Development, Dallas, TX, Raleigh / Durham NC, Virginia, Creative & Flexible, Employee Development, CCIE, Systems Engineering, Service Delivery Management, Network Management

Skills

Leadership, personnel Developement & Coaching, Communication Skills, Translate Business need into Technical Solution, Breakdown Complex issues & Ideas into easily understood manageable parts, Ability to Match the right people and Personalities to issues and challenges, Interpersonal relationship Building, Employee Motivation & Productivity, Building Trust among Staff, Peers & Clients, Ability to "Connect the dots" between Corporate Vision and Mission to Indivudual Contributor Tasks and Objectives, Creativity & Flexibility, Big Picture View

These are some of the questions we asked our climbers about their experiences with Cisco: