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Southwest Airlines Work Values
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Daily Duties at Southwest Airlines:
Customer Service Agent | Operations Agent | Customer Service Training Coordinator • Executed all aspects of ticketing an check-in for customers, including operating a computerized point-of-sale system, boarding passengers, providing baggage service, and making reservations. • Successfully enhanced operational effectiveness by coordinating the actions of the Ramp Team, Operations Team, Customer Service, and Provisioning Teams. • Coordinated training for new-hire Customer Service Agents, ensuring knowledgeable and successful teams by providing leadership, coaching, and constructive feedback in ticketing, gate duties, and baggage service. • Responsibly handled all cash, credit card, and exchange transactions in the purchase and refund of tickets. • Provided superior customer service, resolving issues and exceeding expectations through Southwest’s service model of Positively Outrageous Service. • Completed all necessary documentation, including flight statistical reports, completely and accurately, adhering to established procedures and reporting documentation into company information systems as required.
What they like about Southwest Airlines:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Tags
Benefits, Sales, Airlines, Credit Card, Customer Service, Documentation, Training, Leadership, Willing to relocate, Logistics, Airline Operations
Information about Southwest Airlines
Company Rank: Not Available
Average length of employment : 16 years
Average salary of employees: $28,000
These are some of the questions we asked our climbers about their experiences with Southwest Airlines:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Southwest Airlines had these interests:
| Books | |
|---|---|
John Grisham |
I am a huge fan of John Grisham books |
