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Southwest Airlines Work Values
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Daily Duties at Southwest Airlines:
Customer Service Agent | Operations Agent | Customer Service Training Coordinator • Executed all aspects of ticketing an check-in for customers, including operating a computerized point-of-sale system, boarding passengers, providing baggage service, and making reservations. • Successfully enhanced operational effectiveness by coordinating the actions of the Ramp Team, Operations Team, Customer Service, and Provisioning Teams. • Coordinated training for new-hire Customer Service Agents, ensuring knowledgeable and successful teams by providing leadership, coaching, and constructive feedback in ticketing, gate duties, and baggage service. • Responsibly handled all cash, credit card, and exchange transactions in the purchase and refund of tickets. • Provided superior customer service, resolving issues and exceeding expectations through Southwest’s service model of Positively Outrageous Service. • Completed all necessary documentation, including flight statistical reports, completely and accurately, adhering to established procedures and reporting documentation into company information systems as required.
What they like about Southwest Airlines:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
Benefits, Sales, Airlines, Credit Card, Customer Service, Documentation, Training, Leadership, Willing to relocate, Logistics, Airline Operations
Information about Southwest Airlines
Company Rank: Not Available
Average length of employment : 16 years
Average salary of employees: $28,000
These are some of the questions we asked our climbers about their experiences with Southwest Airlines:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Southwest Airlines had these interests:
| Books | |
|---|---|
John Grisham |
I am a huge fan of John Grisham books |
