Vesta Inc. Work Values

Daily Duties at Vesta Inc.:

Responsible for meeting / exceeding all contractual client performance targets. Full P&L responsibly begining with creating an annual operating budget and then managing my operation within the approved budget. I was responsible for managing our Revenue Assurance Team (Tier 2 Fruad Prevention). Ensured that all all departments that reported to me, Operations, Training, Qaulity Assurance, Work Force Management and Revenue Assurance performed at a consistently high level through developing strong processes, including auditing the compliance to our processes. Employed consistent Top Grading and Development of my direct reports to ensure we had A & B players throughout all levels of my organization, this also including succession planning for the inevitable change in personal due to promotions, and attrition due to performance issues.

What they like about Vesta Inc.:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

AT&T, Call Center, Call Center Management, Data Security, Forecasting, Fraud, Interactive Voice Response, Management, P&L, Security, PCI Compliance Experience, Business to Consumer, Business to Business, Financial Service Programs

Skills

Leadership, People developmment, Budget creation and Management, Continuous Process Improvement, Data analysis , Managing performance, Problem solving, Non-linear systems thinking, Creative solutions

These are some of the questions we asked our climbers about their experiences with Vesta Inc.: