Vesta Inc. Work Values

Daily Duties at Vesta Inc.:

Responsible for meeting / exceeding all contractual client performance targets. Full P&L responsibly begining with creating an annual operating budget and then managing my operation within the approved budget. I was responsible for managing our Revenue Assurance Team (Tier 2 Fruad Prevention). Ensured that all all departments that reported to me, Operations, Training, Qaulity Assurance, Work Force Management and Revenue Assurance performed at a consistently high level through developing strong processes, including auditing the compliance to our processes. Employed consistent Top Grading and Development of my direct reports to ensure we had A & B players throughout all levels of my organization, this also including succession planning for the inevitable change in personal due to promotions, and attrition due to performance issues.

What they like about Vesta Inc.:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

AT&T, Call Center, Call Center Management, Data Security, Forecasting, Fraud, Interactive Voice Response, Management, P&L, Security, PCI Compliance Experience, Business to Consumer, Business to Business, Financial Service Programs

Skills

Leadership, People developmment, Budget creation and Management, Continuous Process Improvement, Data analysis , Managing performance, Problem solving, Non-linear systems thinking, Creative solutions

These are some of the questions we asked our climbers about their experiences with Vesta Inc.: