Asap/At&T Work Values

Daily Duties at Asap/At&T :

Serve as Consumer Markets Trainer for ATT on a contract basis, leveraging virtual facilitation via Adobe Connect Classroom in both live and remote environments. Deliver 5-8 day training sessions on the CRM Clarify system, ordering, billing and electronic payments system designed for AT&T retention representatives. ▪ Developed custom PowerPoint presentations utilized in conjunction with WBT and company provided materials to enhance the training experience. ▪ Experienced utilizing and training on multiple West and Southwest Telco systems as well as AT&T Wireless products. ▪ Facilitated RET100 four-week Retail Sales Consultant class for new hires at multiple retail locations. ▪ Supported AT&T Wireless Combined Billing Center trainers and representatives on the floor ▪ Trained numerous U-Verse Retention and Acquisition courses across the U.S as U-Verse subject matter expert. ▪ Facilitated U-Verse ordering though system releases R4 through R9 and prepared to support R10 of CRM system. ▪ Served as Lead Trainer in launching the ATT West Consumer Winback Outbound Call Center in Pasadena, TX. ▪ Designed PowerPoint presentation for a vendor training session on accessing the CRM Clarify system as sole instructor to teach this class. ▪ Supported newly trained reps for the Residential Order Corrections Center and evaluated vendor training centers for AT&T. • Included international travel to the Philippines and Jamaica

What they like about Asap/At&T :

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Virtual, Trainer, Collections, Call Center, Customer Service

Skills

Adobe Connect, Classroom Facilitation, PowerPoint

These are some of the questions we asked our climbers about their experiences with Asap/At&T :