Grand Wailea, A Waldorf Astoria Resort Work Values

Daily Duties at Grand Wailea, A Waldorf Astoria Resort:

Director of Operations / General Manager │ Feb 2007 – Oct 2008  Oversaw management of entire hotel operations including sales/marketing, revenue management, owner relations, and day-to-day operations. Submitted weekly room night and revenue forecasts to resort’s CFO.  Directed the opening of Ho’olei at Grand Wailea, Grand Wailea’s luxury villa product. o Provided training to the opening team and delivered a 95% satisfaction score during the first year of operation.  Implemented standards and operating procedures, developed opening pro forma as well as supervised budgets.  Led the rental management program in coordination with the major stakeholders to represent the 120 homeowners at Ho'olei.  Accelerated hotel’s revenue amounting $1M by negotiating with major resorts regarding service and maintenance contract.  Received special recognition from the Vice President/Managing Director as "the only person that could pull off Ho'olei's opening," while being awarded "Leader of the Quarter" for exemplifying outstanding work ethic and passion for his people, product, and property. Group Sales Manager / Sales Services Manager │ Jul 2005 – Feb 2007 Group Sales: o Surpassed room revenue goal by 175% by placing short-term, high-rated business in critical demand periods. o Achieved $4.5M in group room revenue sales; $2.7M in the year for the year 2006.  Sustained active client engagement in the West Coast market while pursuing contracted group business; fostered strong customer relationships by employing keen eye for details and program prioritization.  Drove short term and smaller high-end groups by actualizing market-leading contracted Average Daily Rate (ADR). Sales Services Manager: o Interfaced with resort’s executive committee in drafting the resort’s 2006 strategic plan and budget. o Restructured Group Sale incentives through collaboration with the director of group sales, corporate sales office and Human Resources resulting in the implementation of a balanced scorecard approach.  Created vertical accounts/markets by collaborating with the Director of Sales on the redeployment of the Group Sales Team  Worked in partnership with the division and department heads to execute a comprehensive collection of initiative and budget based on the resort’s vision and direction.  Promoted to Sales Services Manager after twelve months followed by a promotion to Group Sales Manager with six months. Guest Relations Manager │ Feb 2004 – Jul 2005  Functioned as Grand Wailea's Manager-on-Duty proactively resolving guest opportunities to ensure guests consistently received the level of service expected of a world-class destination resort. o Managed the front office operations including monitoring arrivals, departures, and VIP program as well as ensuring overall guest experience.  Resolved all guest opportunities adhering to deadlines and successfully trained front of the house staff on creating guests for life through delivering excellent service.  Executed guest historian function to pre-block past guests in requested rooms and deliver on guest requests before arrival.  Developed resort-wide VIP recognition program to ensure flawless arrival and create lasting memories for group/leisure VIPs.  Pursued key relationships with leaders throughout the resort to drive guest recognition and built a strong reputation as an engaged leader; promoted within first six months.  Earned first "Leader of the Quarter" award for consistently going above and beyond in guest service and implementing a resort-wide VIP recognition program.

What they like about Grand Wailea, A Waldorf Astoria Resort:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Management, Budgeting, Human Resources, Operating Budget, Sales, Services, Financial, Front Office, Rooms Division, Food & Beverage, Hospitality Management, Team Development, VIP Services, Luxury, Resorts, Hotel Management, P&L Oversight, Marketing, Vacation Rentals, Housekeeping, Concierge, Preventive Maintenance, Maintenance, Meeting Planning, Catering, Culinary, Detail Orientation, Customer Satisfaction, Leadership, Opera

Skills

Hospitality Management, General Management, Strategic Planning, Resorts & Hotels, Revenue Management, Operations Management, Sales & Marketing, Food & Beverage, Labor Management, Customer Satisfaction & Loyalty, Policy Development, SOP Implementation, Cost Management, Property Management Systems, Contract Negotiation, Performance Tuning, Cross-functional Business Acumen, Concept Creation and Integration, Strategic Plan and Operating Budget Presentations, Articulate Oral & Written Communication, Decision Making, Budgets & Forecasting

These are some of the questions we asked our climbers about their experiences with Grand Wailea, A Waldorf Astoria Resort: