Harte Hanks Work Values

Daily Duties at Harte Hanks:

Promoted multiple times to ultimately manage all operational and financial aspects of a large call center; staff, blending deep insight with workforce planning, training, comprehensive multi-channel support and advanced technologies to deliver memorable, positive experiences at every step of the customer journey. Managed 9 key accounts (predominantly health insurance) with a combined 16 lines of business, exceeding 300+ employees at peak staffing.

What they like about Harte Hanks:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Ecommerce, Call Centers, Omni Channel, 80/20, Change Leadership, Talent Management, Financial Acumen, Building Strategic Relations, Achieving Market Growth, Collaboration, Influence, Negotiations, Strategic Orientation, Team Leadership, Research/Analysis, Employee/Organizational Development, Quality Assurance, Safety, Interpersonal Relations, Client/Customer Impact, Diversity Awareness, Communication, Market Knowledge, Financial Analysis, Metrics/KPIs, Budgeting, EBITDA, Presentations, CRMs, Cross-Functional Collaboration, Turnarounds, Vice President, Sales, Operations, Six Sigma, COPC

Skills

Ecommerce, Call Centers, Omni Channel, 80/20, Change Leadership, Talent Management, Financial Acumen, Building Strategic Relations, Achieving Market Growth, Collaboration, Influence, Negotiations, Strategic Orientation, Team Leadership, Research/Analysis, Employee/Organizational Development, Quality Assurance, Safety, Interpersonal Relations, Client/Customer Impact, Diversity Awareness, Communication, Market Knowledge, Financial Analysis, Metrics/KPIs, Budgeting, EBITDA, Presentations, CRMs, Cross-Functional Collaboration, Turnarounds

These are some of the questions we asked our climbers about their experiences with Harte Hanks: