Citigroup Work Values

Daily Duties at Citigroup:

Managed cross-functional teams, including Security Operations, Account Maintenance, Balance Transfer Fraud and Retail Debit Card Dispute and Fraud. Led 5-7 Unit Managers 100-150 staff to accomplish business goals. Led various project teams and critically evaluated current processes for improvement. Executed human resources activities, including coaching performance, conducting focus groups, overseeing disciplinary actions, constructing employee self-assessments, and salary administration. Achieved and monitored aggressive targets, while meeting or exceeding customer expectations.  Project Lead for Security Operations, moving from an obsolete fraud workstation environment to an accepted platform, automating 65% of fraud disputes, equating to a significant cost save for the business.  Served as Security Operations Lead for the production environment for Security Operations, Debit Card, and Fraud Application placed in Chennai, India, involving directing workflow and monitoring performance for 5 managers and approximately 50 staff.  Recipient of two Team Leadership Awards, nominated by Project Manager, for improving processes in marketing arena and drawing in new customers.  Partnered with IT staff to transition the department out of an antiquated agile environment to a new, streamlined automation system, automating 65% of work processes.  Consistently reached aggressive business defined performance indicators by acting with urgency and strong commitment, streamlining processes, and reducing error rates.

What they like about Citigroup:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Human Resources, Project Management, Security, Transitions, Fraud, Operations Management, Analytical, Sioux Falls, SD, Automation, Retail

Skills

Strategic Planning and Analysis, People Management/HR, Process Improvement/Innovation, Project Management, Credit Card Industry Knowledge, Networking, Operations Oversight, Fraud, Retail

These are some of the questions we asked our climbers about their experiences with Citigroup: