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Exceptional Innovation Work Values
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Daily Duties at Exceptional Innovation:
¬ Led a team of agents in troubleshooting hardware (PC) and software issues in relation to Exceptional Innovations products (HVAC, Home Automation, Cameras, Security, etc.) implemented in the field. This included residential, commercial, and high profile clients such as Microsoft and Disney. ¬ Provided crucial feedback directly to the CEO and software developers in order to make enhancements or corrections to product (software). ¬ Coached and trained supervisors through weekly meetings, performance management, and coaching opportunities such as succession planning. ¬ Mentoring of staff members for several promotions from call center into other areas of the business such as BA, Training, and Quality Assurance. ¬ Management of all staffing aspects, including hiring, reviews, promotions and terminations. ¬ Only Director out of 12 that reported directly to Company CEO Key Project Achievements ¬ Created and Launched an end user revenue stream technical support platform that included 24/7/365 availability. This was a first within the Home Automation Industry. o Developed and implemented SOP, Training Curriculum, system integration and call mapping based on Dealer/Installer or End User Service. o Negotiated and formalized SOW (Statement of Work) agreements with 3rd parties based on client’s needs
What they like about Exceptional Innovation:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Tags
Forecasting, Help Desk, Management, Software, Apple MacIntosh Operating System, Automation, Project Management, Call Center, Leadership, Outsourcing
Information about Exceptional Innovation
Company Rank: Not Available
Average length of employment : 5 years
Average salary of employees: $85,000
These are some of the questions we asked our climbers about their experiences with Exceptional Innovation:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
