Exceptional Innovation Work Values

Daily Duties at Exceptional Innovation:

¬ Led a team of agents in troubleshooting hardware (PC) and software issues in relation to Exceptional Innovations products (HVAC, Home Automation, Cameras, Security, etc.) implemented in the field. This included residential, commercial, and high profile clients such as Microsoft and Disney. ¬ Provided crucial feedback directly to the CEO and software developers in order to make enhancements or corrections to product (software). ¬ Coached and trained supervisors through weekly meetings, performance management, and coaching opportunities such as succession planning. ¬ Mentoring of staff members for several promotions from call center into other areas of the business such as BA, Training, and Quality Assurance. ¬ Management of all staffing aspects, including hiring, reviews, promotions and terminations. ¬ Only Director out of 12 that reported directly to Company CEO Key Project Achievements ¬ Created and Launched an end user revenue stream technical support platform that included 24/7/365 availability. This was a first within the Home Automation Industry. o Developed and implemented SOP, Training Curriculum, system integration and call mapping based on Dealer/Installer or End User Service. o Negotiated and formalized SOW (Statement of Work) agreements with 3rd parties based on client’s needs

What they like about Exceptional Innovation:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

Forecasting, Help Desk, Management, Software, Apple MacIntosh Operating System, Automation, Project Management, Call Center, Leadership, Outsourcing

Skills

Call Center, Help Desk, Leadership, Outsourcing, Project Management, Process Improvement, Business Analysis, Employee Development, Leadership, Change Management

These are some of the questions we asked our climbers about their experiences with Exceptional Innovation: