Exceptional Innovation Work Values

Daily Duties at Exceptional Innovation:

¬ Led a team of agents in troubleshooting hardware (PC) and software issues in relation to Exceptional Innovations products (HVAC, Home Automation, Cameras, Security, etc.) implemented in the field. This included residential, commercial, and high profile clients such as Microsoft and Disney. ¬ Provided crucial feedback directly to the CEO and software developers in order to make enhancements or corrections to product (software). ¬ Coached and trained supervisors through weekly meetings, performance management, and coaching opportunities such as succession planning. ¬ Mentoring of staff members for several promotions from call center into other areas of the business such as BA, Training, and Quality Assurance. ¬ Management of all staffing aspects, including hiring, reviews, promotions and terminations. ¬ Only Director out of 12 that reported directly to Company CEO Key Project Achievements ¬ Created and Launched an end user revenue stream technical support platform that included 24/7/365 availability. This was a first within the Home Automation Industry. o Developed and implemented SOP, Training Curriculum, system integration and call mapping based on Dealer/Installer or End User Service. o Negotiated and formalized SOW (Statement of Work) agreements with 3rd parties based on client’s needs

What they like about Exceptional Innovation:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Forecasting, Help Desk, Management, Software, Apple MacIntosh Operating System, Automation, Project Management, Call Center, Leadership, Outsourcing

Skills

Call Center, Help Desk, Leadership, Outsourcing, Project Management, Process Improvement, Business Analysis, Employee Development, Leadership, Change Management

These are some of the questions we asked our climbers about their experiences with Exceptional Innovation: