Hewlett Packard Enterprise/Hp/Compaq Work Values

Daily Duties at Hewlett Packard Enterprise/Hp/Compaq:

Provided worldwide 24/7 monitoring and support for the Hewlett Packard corporate and commercial network. Regions supported involved North America, Latin America, Europe, and Asia Pacific. Monitored and provided troubleshooting for issues with corporate and commercial LAN and WAN devices and circuits – 3COM and Cisco. Managed Incident tickets ensuring timely documentation and updates. Improved Incident Management process by adding critical information making follow up activities seamless at shift transition. Monitored Service Desk tickets ensuring they were assigned and processed first-in first-out based on priority and elevated as needed. Provided troubleshooting for LAN and WAN devices using tools such as Network Node Manager, Apate, NetQos, and network topologies resulting in more accurate diagnosis and faster resolution. Contacted and assisted onsite local support regarding device and circuit issues and remotely assisted as needed. Provided remote support to Mission Critical cases through participation in fast resolution escalation calls along with application and server support specialists. Contacted and routinely followed up with vendors regarding ongoing WAN-related issues making sure results were in alignment with the Service Level Agreement. Provided assistance as needed for higher level network and server support groups regarding vendor tickets and replacement parts contributing to faster resolution. Per department guidelines, sent prompt email alerts and updates via email and Automatic System Notification regarding ongoing issues. As a result, all involved parties were notified and everyone was ‘on the same page’ involving the issues. Prepared several network performance reports to provide information on potential and existing issues. Ordered network parts and modules to be sent to onsite support for replacement. Remotely configuring replacement network switches and seeking assistance as needed. Collaborated with onsite support teams for timely resolution of user issues. Added new user profiles to VoIP for several areas across Europe obtaining high customer satisfaction results. Administered IP address changes as requested in Service Desk tickets. contributing to

What they like about Hewlett Packard Enterprise/Hp/Compaq:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Cisco, Documentation, Local Area Network, Troubleshooting, Wide Area Network, Monitoring, Flexible Schedule, • Quick and enthusiastic learner, • Training and educating colleagues and customers, • Training/Mentor, • Incident Management, • Data Center, • Help Desk, • Customer Service, • Strong work ethic, • Self-starter, • Work well with little or no supervision, • Motivated, • Individual and team player, • Excellent communication skills

Skills

• LAN/WAN, • Incident Management, • Customer Service, • Help Desk , • Training/Mentor, IP Administration, Vendor Interaction/SLA

These are some of the questions we asked our climbers about their experiences with Hewlett Packard Enterprise/Hp/Compaq: