Genpact Work Values

Daily Duties at Genpact:

Oversaw operation of all business functions in the Google Site. Evaluated and negotiated RFPs for all call centers, developing and adhering to quarterly and annual budgets, customer satisfaction, staff development, and meeting occupancy goals. Quickly evaluated existing management team and changed culture in four months to overcome low morale, poor financial results, and high turnover. Achieved phenomenal turnaround within six months in employee morale; reduced turnover; increased promotions; enhanced employee satisfaction; boosted results, client satisfaction and client-turnover, and ability to increase pricing by conducting regular training sessions to obtain team-member feedback and improve skills; implemented morale-boosters, offsite manager meetings, contests, and consistent communication. Selected as one of four executives to help restructure and reorganize company infrastructure.Achieved phenomenal turnaround within six months in employee morale; reduced turnover; increased promotions; enhanced employee satisfaction; boosted results, client satisfaction/client-turnover, and ability to increase pricing by conducting regular training sessions to obtain team-member feedback and improve skills; implemented morale-boosters, offsite manager meetings, contests, and consistent communication. Selected as one of four executives to help restructure and reorganize company infrastructure.

What they like about Genpact:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Motivational Leader, Project/Program Management, Team Building Guru, Quality, Compliance and Training, Client Relation Management, LEAN Support, Customer Satisfaction Expertise, Staff Mentoring, Budget Planning, Customer Relations, Proactive Business Development, Operation Manager, Sales and Marketing, Executive Director, Lean Digital, High-Tech Manager

Skills

Google Adwords Certified, Social Networking, Brand Development, New Business Development, Strategic Partnerships, Microsoft Office, Google Products, Sales and Marketing, Customer Service, Team Development, SEO/SEM, Web Development, Sales Training, Mentorship and Training

These are some of the questions we asked our climbers about their experiences with Genpact: