American Concrete Supply Inc Work Values

Daily Duties at American Concrete Supply Inc:

1. Managed 3 Dispatchers, 1 Tracker, 5 Batch Plant Operators, 4 Loader Operators and 45 CDL Drivers 2. Management s objectives to reduce man hours per cubic yard from 3.75 to 2.5, resolve interpersonal conflicts, train on verbal communication skills providing to excellent customer service. 3. Led group discussions and conducted one-on-one interviews with dispatchers and tracker determining their roles, processes, procedures, and concerns. 4. Analyzed the information collected. Diagnosed areas need of improvement. 5. Streamlined, simplified and initiated new order entry, daily schedules, time management, and training on programs, phone etiquette with an emphasis on customer service. 6. Dispatchers answer phones taking concrete delivery orders. Designed the order entry document to mimic the CommandAlkon/Integra order entry screen, additional questions to incorporate slump, truck times, customer name and number, type of placement of ready mixed concrete, type of equipment, front or rear discharge. These changes provide better customer service, saved approximately 1 hour a day in verifying next day orders. 7. The Tracker creates a daily schedule for drivers, batch plant operators and loader operators. Utilized software to provide First Round report formulating scheduled times based on when concrete to be batched and ticketed. Monitored truck tracking screen. Delegated the responsibility to contact customers when running late or to send concrete early. 8. Designed and Executed a Time Management excel spreadsheet provided to owner, general manager, tracker and published once a week. 9. Time Management documentation included scheduled in, punch in, first delivery ticket time, end of day punch out and out of service time. Calculating the difference in actual and scheduled times per employee, number of loads, total yardage, and average cubic yards per hour by driver. 10. Reorganized schedule dividing drivers into groups incorporating drivers skills and type of truck, front and rear discharge driven. 11. Monitored driver times daily. Established team meeting daily to review daily performance. Collaborated on outlining resolutions and improvements. 12. Supports performance improvement by encouraging our employees to support each other as well as be accountable for their own professional performance and practice. Stimulate learned listening skills, encouraged each team member to be supportive of each other. 13. Man hours per cubic yard steadily dropped from 3.75 to an average of 2.75 over a year’s time. 14. Prepared and executed a written phone etiquette approach to establish customer relationships while effectively representing the company's best interest. 15. Facilitated sessions with management to refine functional requirements. 16. Maintained records and wrote reports regarding job-site issues, driver performance and product problems. 17. Developed and prepared daily reports for cash, checks and charges collected for Cash Sales and A/R Accounts to be provided to owner, general manager and CFO. Deposit electronically and post payments accordingly. 18. Validated tax exempt certificates based upon county and state tax codes.

What they like about American Concrete Supply Inc:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Documentation, Sales, Business Analysis, Business Analyst, MAS 500, Software, Software Development, Accounts Payable, Accounts Receivable, Mortgage Loan Processor, Mortgage Loan Reviewer, Ready Mix Concrete Dispatcher, Credit/Collections, Time Keeping, Microsoft Office, HR

Skills

Communication - Verbal and Written, Problem Solving , Critical Thinking, Documentation & Specifations, Analysis of Data, Facilitation, Visual Modeling, MS Office Applications, Leadership, Team and Relationship Builder, Self-Managing, Technical knowledge, Industry & Doman expertise, Time Management , Patient and Attentiveness, Positive and Motivated , Mentoring and Training, Goal Oriented , Detained Orientated, Work Ethic and Integraty, Active Listening, Complete Accounts Receivable & Payables knowledge, Database Management , Office Equipment, Inventory Control - raw materials, Phone Etiquette

These are some of the questions we asked our climbers about their experiences with American Concrete Supply Inc: