Time Warner Cable/Charter Work Values

Daily Duties at Time Warner Cable/Charter:

Retail Development April 2013 – September 2016 • Lead TWC’s Company Owned Retail strategy, transforming the 3rd largest sales channel into a true retail experience • Develop strategic real estate and market optimization plan for over 400 locations, and drive cross functional execution • Drive annual transformed store CAPEX and OPEX budget - from site selection through opening, and ongoing operation • Continuously enhance store prototype - construction, infrastructure tools and engagement • Implement new/complex sales and product growth initiatives - future readiness and "retail development" beyond stores • Analyze and report on performance of retail channel, including all tools and technology • Ensure construction, tool, and engagement advancements are truly leveraged to enhance sales and service experience • Continually assess TWC stores policies and procedures and lead SOP development and deployment Sales Channels and Market Development January 2009 - April 2013 • Verizon Wireless Agency – Sales Channels Lead for TWC and Verizon partnership, launching the partnership in all sales channels, building long-term sales strategy and developing automated sales tool for both companies to sell jointly • Customer Care as a Sales Channel ("The Drive to 5") – led first enterprise-wide initiative to increase sales within Customer Care Channel, driving change across multiple functions: Sales, Care, OPs, HR and L&D, achieving a 20% YOY lift • Mover Marketing - led enterprise initiative to acquire more customers moving into TWC footprint and retain more customers moving within; This ongoing Marketing Platform involved Marketing, Sales, Product, Operations, and Care • Outbound Telemarketing - led enterprise initiative to standardize 3rd party and in-house telemarketing to optimize channel and ensure regulatory compliance through advanced reporting platform and 3rd party QA • Inbound Sales - partnered with regional Inbound Sales leads to optimize yield on inbound sales calls through: compensation modeling, driving strategic partnerships and launching advanced technology solutions • Cross Channel Initiatives - served three major cross channel roles: National Sales Incentive across all sales channels; Launched employee and consumer gift card programs; Cross channel sales strategy for key initiatives and new products

What they like about Time Warner Cable/Charter:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Business Development, Sales Channel Optimization, New Product Strategy, Sales Channel Alliances, Strategic Real Estate Planning, Retail Design and Construction, Digital Content/Interactive, Retail Sales, Retail Operations, Customer Experience, Inbound Sales, Outbound Sales, Customer Care, Sales Incentives, Washington DC Metro, Vice President, Telecom

Skills

These are some of the questions we asked our climbers about their experiences with Time Warner Cable/Charter: