General Dynamics Health. Work Values

Daily Duties at General Dynamics Health.:

Manage and responsible for the successful completion of all tasks related to is a tier 3-level contact center (ARC), including technical work, staff supervision, financial and business development activities. The program has an annual revenue $10 million and over 200 employees both exempt and non-exempt including up to 9 direct reports in several states. Other responsibilities include, but are not limited to the following: • Manage all ARC activities including day-to-day operational oversight, budget, staff supervision, service level adherence and management of customer relationship. • Help ensure the program meets its contractual obligations through strategic planning, setting goals and communicating effectively to internal and external stakeholders using a progressive leadership style. • Stay informed on customer plans and activities related to all responsible areas and makes recommendations about impacts to customer and operations. • Organize department activities ensuring timely completion of projects and deliverables required by the customer. • Develop innovative processes and solutions to extremely complex, critical business problems. • Resolve conflict between work teams over resource allocations and works closely with other cross-functional program managers to ensure deliverables are met. • Write and review responses to Requests for Proposals (RFPs), white papers, summary documents, evaluations that highlight successes and innovations of the ARC team.

What they like about General Dynamics Health.:

Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.

Tags

Call Center, Process Improvement, Budgeting, ISO, ISO 9001, Project Management, Bilingual, Risk Management, Financial Management, Staffing Forecasting, SharePoint, Quality Assurance and Surveillance, HIPAA, Privacy Act

Skills

Call Center, Process Improvement, Budgeting, ISO 9001, Project Management, Bilingual, Change Management, Public Speaking, Health Policy, Contractor Management , HIPPA Compliance

These are some of the questions we asked our climbers about their experiences with General Dynamics Health.: