General Dynamics Health. Work Values

Daily Duties at General Dynamics Health.:

Manage and responsible for the successful completion of all tasks related to is a tier 3-level contact center (ARC), including technical work, staff supervision, financial and business development activities. The program has an annual revenue $10 million and over 200 employees both exempt and non-exempt including up to 9 direct reports in several states. Other responsibilities include, but are not limited to the following: • Manage all ARC activities including day-to-day operational oversight, budget, staff supervision, service level adherence and management of customer relationship. • Help ensure the program meets its contractual obligations through strategic planning, setting goals and communicating effectively to internal and external stakeholders using a progressive leadership style. • Stay informed on customer plans and activities related to all responsible areas and makes recommendations about impacts to customer and operations. • Organize department activities ensuring timely completion of projects and deliverables required by the customer. • Develop innovative processes and solutions to extremely complex, critical business problems. • Resolve conflict between work teams over resource allocations and works closely with other cross-functional program managers to ensure deliverables are met. • Write and review responses to Requests for Proposals (RFPs), white papers, summary documents, evaluations that highlight successes and innovations of the ARC team.

What they like about General Dynamics Health.:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Call Center, Process Improvement, Budgeting, ISO, ISO 9001, Project Management, Bilingual, Risk Management, Financial Management, Staffing Forecasting, SharePoint, Quality Assurance and Surveillance, HIPAA, Privacy Act

Skills

Call Center, Process Improvement, Budgeting, ISO 9001, Project Management, Bilingual, Change Management, Public Speaking, Health Policy, Contractor Management , HIPPA Compliance

These are some of the questions we asked our climbers about their experiences with General Dynamics Health.: