General Dynamics Health. Work Values

Daily Duties at General Dynamics Health.:

Manage and responsible for the successful completion of all tasks related to is a tier 3-level contact center (ARC), including technical work, staff supervision, financial and business development activities. The program has an annual revenue $10 million and over 200 employees both exempt and non-exempt including up to 9 direct reports in several states. Other responsibilities include, but are not limited to the following: • Manage all ARC activities including day-to-day operational oversight, budget, staff supervision, service level adherence and management of customer relationship. • Help ensure the program meets its contractual obligations through strategic planning, setting goals and communicating effectively to internal and external stakeholders using a progressive leadership style. • Stay informed on customer plans and activities related to all responsible areas and makes recommendations about impacts to customer and operations. • Organize department activities ensuring timely completion of projects and deliverables required by the customer. • Develop innovative processes and solutions to extremely complex, critical business problems. • Resolve conflict between work teams over resource allocations and works closely with other cross-functional program managers to ensure deliverables are met. • Write and review responses to Requests for Proposals (RFPs), white papers, summary documents, evaluations that highlight successes and innovations of the ARC team.

What they like about General Dynamics Health.:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Call Center, Process Improvement, Budgeting, ISO, ISO 9001, Project Management, Bilingual, Risk Management, Financial Management, Staffing Forecasting, SharePoint, Quality Assurance and Surveillance, HIPAA, Privacy Act

Skills

Call Center, Process Improvement, Budgeting, ISO 9001, Project Management, Bilingual, Change Management, Public Speaking, Health Policy, Contractor Management , HIPPA Compliance

These are some of the questions we asked our climbers about their experiences with General Dynamics Health.: