T Mobile Express Stores Work Values

Daily Duties at T Mobile Express Stores:

• Responsible for the hiring, training and mentoring of 160 employees at 18 locations. • Contacts store managers in various locations within a geographic area on a daily basis. • Visits store locations in geographic area regularly. • Sets Performance Direction: Translates broader business initiatives into clear team objectives and concrete individual goals, aligning appropriately with other groups for efficient, coordinated action. • Motivates Others: Creates a team environment where everyone wants to do their best and deliver results • Delegates: Broadly shares responsibility and accountability of both routine and important tasks and decisions. Let’s direct reports finish their own work. • Develops and Coaches Others: Has awareness of each person\'s career goals; holds development discussions; and provides challenging tasks and assignments to promote development • Holds People Accountable: Monitors progress and results; gives feedback frequently; provides documentation of Performance Improvement Plans to Human Resources • Build a team of Store Managers and equip them with skills to hire and train staffs poised to deliver the best possible customer experience • Use regular meetings with Store Manager to discuss day-to-day operations, as well as upcoming store events, promotions and training Keep store performance records, tracking areas such as: operational compliance, team dynamics, store appearance, customer satisfaction, and a rolling list of improvement areas • Identify performance gaps, address them with a sense of urgency, and escalate serious issues when appropriate. Maintain and communicate accurate employment records for Human Resources. • Analyze each store P&L for individual and cross-market performance gaps and opportunity areas • Cultivate confidence in employees and inspire them to be passionate about customer satisfaction • Attend and participate, and encourage employee participation in, all conference calls, webinars, training and meetings as instructed by leadership of Express Stores & T-Mobile. Discuss KPI's with each store manager every week Review KPI's with each team member during store visits Conduct monthly management meeting to discuss performance and plan for success.

What they like about T Mobile Express Stores:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Documentation, Human Resources, P&L, Training, Budgeting, Management, Planning, Support

Skills

These are some of the questions we asked our climbers about their experiences with T Mobile Express Stores: